Changing your Pay Super payment details

https://help.myob.com/wiki/x/bKxqAg

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Australia only

Superannuation guarantee changes from 1 July 2023

The mandatory superannuation guarantee rate increased from 10.5% to 11% from 1 July 2023. Find out how easy it is to stay compliant.

Pay Super is MYOB's SuperStream compliant way of paying your super contributions.

If you need to change any Pay Super details after getting set up, here's how to do it:

If you need to...	Do this...
Change Pay Super payment limit	To change the maximum amount that can be debited from your nominated bank account over a month or a quarter, you need to be a Pay Super Administrator with a verified mobile number. Go to the Payroll menu and choose Super payments. Click Super payment settings. If you’re prompted, enter your MYOB account details. Your current Pay Super details are displayed. Go to the Your Payment Limit section and click Edit details. An SMS code will be sent to your verified mobile phone number. Enter the SMS code. Note that the code will expire after 30 minutes. Click Resend code if your code expires. You can now change the payment limit dollar amount. The limit change will be instant. Self-service changes to the Pay Super limit are limited to increases of up to $15,000 within a 90 day period. If you need to increase the limit by more, or change the frequency (Month/Quarter) you’ll need to use the Pay Super Change of Details form. To enter details in the form, you'll need to download it. Once the form is received the limit will be changed within 3-5 business days.
Add and remove users, or edit roles	To change user details online, you need to be a Pay Super Administrator with a verified mobile number. Don't have a Pay Super Administrator? Download the Pay Super Change of Details form, complete it and return it to paysuper@myob.com to process. Go to the Payroll menu and choose Super payments. Click Super payment settings. If you’re prompted, enter your MYOB account details. Your current Pay Super details are displayed. Go to the Your User Roles section and click Edit details. An SMS code will be sent to your verified mobile phone number. Enter the SMS code. Note that the code will expire after 30 minutes. Click Resend code if your code expires. You can now add and remove users, or change their Pay Super roles. Note that if you want to remove a user’s access to Pay Super, select the None option. If a user has changed their name, email address or mobile number, they will need to update their contact details themselves using the my.MYOB website. You can't change these details for them. Important: If an authoriser or Pay Super Administrator changes their mobile number they need to update their details using the my.MYOB website, and you will also need to notify the Pay Super team using the Pay Super Change of Details form so they can verify the mobile number. To enter details in the form, you'll need to download it.
change any of these details: mobile number for authoriser or administrator the number of authorisers the bank account for your super payments Pay Super payment limit frequency (month/quarter)	Download the Pay Super Change of Details form, complete it and return it to paysuper@myob.com to process.
Transfer Pay Super service to a different MYOB business	There's a few things we need to do at our end. To get the ball rolling, email your request to our Pay Super Team at paysuper@myob.com or contact product support.
Add a new employee for Pay Super Payments	See Adding an employee.
Change an employee's super fund	Update the super fund in the employee's record (Payroll menu > Employees > click the employee > Payroll details tab > Superannuation tab). To learn more about setting up super funds in MYOB and assigning them to your employees, see Set up superannuation funds.

FAQs

Why can’t I edit the details online?

If you are a Pay Super Administrator and can’t see the Edit details button when you log into the Super payment settings page, it means you haven’t verified your mobile number. Look for an email from MYOB that asks you to verify your number. If you do not have the email, you’ll need to contact product support.

I can’t receive SMS codes. How do I make changes online?

You won’t be able to make changes online if you can’t receive an SMS code. You’ll need to use the Pay Super Change of Details form instead.

How do I change the payment limit frequency?

The payment limit frequency can’t be changed online yet. If you need to change it, use the Pay Super Change of Details form instead.

There are no Pay Super administrators in my business, how do I make changes?

You’ll need to download the Pay Super Change of Details form, complete it and return it to paysuper@myob.com to process.