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These days a password isn't enough to protect your online data. That's why we use two-factor authentication (2FA) as a second layer of protection. It involves using something only you have access to: either your email inbox or a mobile device.

This makes it harder for unauthorised people to get into your MYOB software.

How does it work?

You'll still use your email address and password to sign into your online MYOB software.

Then you'll need to enter an authentication code to verify that it's you.

There's three ways to get this code:

  • via an authenticator app (recommended) on a mobile device (phone, tablet, etc.)—the code displays in the app
  • via email—the code is in an email sent to the address linked to your MYOB account
  • via SMS (selected new customers only)—the code is sent to your mobile phone via text message

SMS 2FA is being rolled out

We're excited to be gradually rolling out SMS 2FA, but you'll only be able to set it up if you're prompted to do so. For now, if you do set up SMS 2FA you won't be able to switch to a different 2FA method.

Getting set up

The first time you access your online MYOB software, you'll be guided through the 2FA setup. To learn more about what 2FA method to choose, see Choosing which two-factor authentication method to use.

Once you're set up with mobile app or email 2FA, you'll be able to switch between these methods. See Switching between email and app two-factor authentication.

Changed phones? Find out how to set up mobile app 2FA on your new phone.

Signing in with 2FA

App 2FA
  1. Sign in to your MYOB account as normal, using your email address and password.
  2. A screen appears asking for an authentication code. Open your 2FA app and find the code.
    It will look something like this:
  3. Copy the code into the two-factor authentication screen, then click Sign in and you're finished.

    If you don't want to use 2FA every time you sign in, tick Trust this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days. If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required. For more information on how this setting works, see Trust this device for 30 days.

Email 2FA
  1. Sign in to your MYOB account as normal, using your email address and password.
  2. When you click Sign in, an email with an authentication code is sent to you automatically.
    If you can't see the email in your inbox, check your junk mail, or check the troubleshooting section below.
  3. Copy the code in, then click Verify, and you're done.

    If you don't want to use 2FA every time you sign in, tick Trust this device for 30 days before you click Verify, and you'll only need to put in a 2FA code once every thirty days. If you or anyone else tries to sign in to your account from another computer or browser, an authentication code will still be required. For more information on how this setting works, see Trust this device for 30 days.

SMS 2FA (selected customers only)
  1. Sign in to your MYOB account as normal, using your email address and password. When you click Sign in, a 6 digit code is sent to your mobile phone via SMS.
  2. Enter the 6 digit code and click Verify code.

Don't have your phone?

Click I don't have access to my phone and follow the prompts to enter your backup code (this code was provided when you set up SMS 2FA).

If you don't have a backup code, call our support team:

  • Australia - 1300 555 123 (7am - 7pm Mon-Fri, 9am - 5pm Sat-Sun Melbourne time)
  • New Zealand - 0508 328 283 (9am - 9pm Mon-Fri, 11am - 7pm Sat-Sun New Zealand time)

Calling from overseas? Call +61 3 9045 4400

Which 2FA method is right for me?

SMS 2FA

Until it's rolled out to everyone, you won't be able to switch to SMS 2FA. So unless you're prompted to set up SMS 2FA, you'll only be able to use either an authentication app or email 2FA.

It's more secure and easier to use an authenticator app, however you'll be set up for email 2FA by default. Need more details? See Choosing which two-factor authentication method to use


  FAQs

How does 2FA work when multiple users need to access the same data?

2FA is unique to each user account. Multiple accounts can still access the same data (for example, a company file), but each user should have their own login and 2FA method.

We don't recommend sharing a single login between multiple people. Learn how to add a new user to AccountRight or MYOB Essentials.

Can I use 2FA if I share a user account?

We don't recommend sharing a single login between multiple people. You can set up an account for each user and all access the same data (for example, a company file). This is more secure and gives you more control over your 2FA options.

Learn how to add a new user to AccountRight or MYOB Essentials.

If you do share a user account, you'll all need access to the same 2FA email account or device.