Child pages
  • Reinstalling AccountEdge




This support note describes how to reinstall AccountEdge, AccountEdge Basic and AccountEdge Pro. For AccountEdge Network Edition, see the AccountEdge network implementation guide.

OK, let's take you through it.


1. Back up your AccountEdge data

Perform a full company file backup by going to the File menu and choosing Backup. Then choose the Backup all data option then click Continue.


Choosing the Backup all data option will backup the following information:

  • Your company file
  • The Forms folder (this contains your form templates, such as customised invoices, etc.)
  • The Letters folder (this contains the letter templates used for personalised letters)
  • The Custom folder (this contains filters and display settings for customised reports)

For more details on creating a backup, see the AccountEdge help (Australia | New Zealand).

2. Delete the AccountEdge application from your system

To remove AccountEdge from your system, you need to trash the application then rename the AccountEdge folder.

To do this:

  1. Open the Applications folder..
  2. Drag and drop the AccountEdge application to the trash (or right mouse click and select Move to Trash).
  3. Restart your computer.
3. Reinstall AccountEdge

Only download and use products and versions you're licensed for. Visit for details.

Installing from a downloaded file

  1. Locate the downloaded zip file and double click on it to unzip it.
  2. Double-click the AccountEdge.dmg file to open it. An installer window appears.
  3. Double-click the Setup icon. An installation window appears.
  4. Follow the on-screen instructions. 

Installing from a CD:

  1. Insert the software CD in your computer's CD drive. The Finder appears, displaying the CD contents.
  2. Double-click the Setup icon. An installation window appears.
  3. Follow the on-screen instructions.
4. Restore your AccountEdge data

You can now restore the backup you created earlier.

For more details on restoring a backup, see the AccountEdge help (Australia | New Zealand).