ANSWER ID:13628

Printer Error #5 can occur if you don't have a printer installed, or a default printer isn't selected on your computer.

To fix this error you'll need to set a default printer on your computer. You can use this solution even if you don't have a printer installed.

To set a default printer

1. Open the list of printers on your computer:

   If you're using...	Do this...
   Windows 8 or 10	Right-click in the bottom-left of the screen and choose Control Panel then click Devices and Printers (or View devices and printers).
   Windows 7	Click the Windows Start button and choose Devices and Printers.

2. Right-click your printer and choose Set as default printer. If you don't have a printer installed select one of the Windows printers and click Set as default printer.
    

3. Close and reopen AccountRight

If the error persists

Try the following:

• Make sure you have the latest printer driver installed for your printer. Go to the printer manufacturer's website to download the current driver for your printer. Instructions for installing the printer driver will also be provided on the manufacturer's website.
• Using the steps above, try setting a different printer as the default printer. If you don't have another printer, you can set Microsoft XPS Document Writer as the default printer. Then when you print from AccountRight, choose your preferred printer to print the document.
• Attempt doing the same task with a windows administrator account as user permissions may affect access to the printer.

Still getting the error?

Check the community forum for a solution or contact us for help.