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- Created by admin, last modified by AdrianC on Sep 10, 2018
https://help.myob.com/wiki/x/zAmc
RetailManager
ANSWER ID:32810
This support note explains how to fix an issue where PDF attachments sent from RetailManager are converted to winmail.dat files when received by your customers.
To fix this issue you'll need to update a system DLL file in your RetailManager installation folder, and (for Windows 7 only) you'll also need to install a Microsoft hotfix.
Before you begin
- Make a backup of your database and of the file config.mdb from your RetailManager installation folder. See Backup and Restore a RetailManager Shopfront for instructions.
- Close RetailManager and any email programs.
- Rename the existing RMMail.dll file as follows:
- Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Windows Explorer or File Explorer window appears.
- Open your RetailManager installation folder, for example C:\RetailM.
- Right click the file named RMMail.dll and choose Rename.
- Rename the file and ensure the ".dll" file extension remains, for example RMMail-old.dll.
To replace the RMMail.dll file
- Right-click the file RMMail.dll attached to the bottom of this support note and choose to save it to your RetailManager installation folder (usually C:\RetailM).
- When asked if you want to overwrite the existing file, click Yes.
To install the Microsoft hotfix (Windows 7 only)
- Click here to view Microsoft Support article ID 980681.
- In the support article, click Hotfix Download Available. The version of Windows 7 you are running is checked to identify the hotfix required. When identified, a confirmation message appears.
- Click Accept.
- Complete the Hotfix Request form. Make sure you enter your email address so the hotfix is emailed to you.
- When you receive the email, follow the instructions to install the hotfix. You will need to restart after installing.
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