At the store that you issued the gift voucher, you need to record a reversing sale to the original customer that you issued the gift voucher to.

1. Open the Sales screen by pressing F6 on the keyboard or by going to the Transactions menu and choosing Sales.
2. Enter your Staff number and the Customer number in their respective fields.
3. Do not enter a barcode into the Code section as no items are being sold in this transaction.
4. Press ENTER until you get to the Payment Details section.
5. If you will be sending your other store a cheque to reimburse them, click Cheque. If you will be giving the other store cash, click Cash and so on.
6. Enter negative one hundred (-$100) in the paying field and click Add.
7. Press the letter G on the keyboard to highlight the Gift Voucher (or Credit Note) payment type and press ENTER. $100 will automatically appear in the Paying field. Click Add.
8. A message will appear asking you to choose a Gift Voucher. Select the $100 voucher you created for this customer, then click Commit. See our example below.
   
9. A message will appear asking you if you want to commit the transaction. Click Yes or press ENTER.

By processing the above transaction at the issuing store, the Gift Voucher will be cancelled. You will then need to send the money to the store that the Gift Voucher was redeemed at. Sending a cheque, depositing the money direct into their bank account via online banking, or physically taking cash to them are all acceptable methods, but should be reflected in the above steps.

If you use MYOB's accounting software, for example AccountRight or AccountEdge, the appropriate adjustment will be sent via the Accounting Export to your relevant accounts. The initial Gift Voucher would have created a credit value for $100.00 to the Gift Voucher liability account. The above transaction would have debited that account $100, thereby removing it from the Account List. As the money will be sent to the other store via cheque, cash or direct deposit, the General Cheque asset account would be credited (reduced) by the $100.

At the store that the customer redeemed the Gift Voucher at, you need to create a new payment type, and redeem the gift voucher.

If a customer has come to your store with a Gift Voucher that was issued at another of your branches, a few steps need to be followed to ensure a quick and easy experience for the customer.

1. Go to the Setup menu and choose Options then click Payment Types.
2. Create a new payment type called ISGV (Inter-store Gift Voucher). For further information on creating payment types, please refer to your RetailManager User Guide.
3. If you use MYOB's Accounting software, go to the Setup menu and choose Options then create a Banking Export group for the ISGV payment type, and link it to a Liability account in your MYOB Accounting software. For further information on creating banking groups, please refer to your RetailManager User Guide. Note: We recommend creating a liability account called 'Inter-store Gift Voucher'.
4. Open a Sales screen.
5. Enter your Staff number and the Customer number in their respective fields.
6. Press ENTER and scan or type in the barcode of the item(s) that the customer is purchasing.
7. Press ENTER until you get to the Payment Details section.
8. Press the letter I on your keyboard to highlight the ISGV payment type you created and press ENTER.
9. Enter the value of the Gift Voucher ($100) in the Paying field. See our example below. If the total of the sale is more than the value of the Gift Voucher, you can apply the remaining amount to any other payment type.
   
10. Click Commit.

If you use MYOB's accounting software, for example AccountRight or AccountEdge, the appropriate adjustment will be sent via the Accounting Export to your relevant accounts. By processing the above steps in RetailManager, you will be crediting (increasing) your Sales Revenue account and debiting (decreasing) your ISGV liability account. The decrease will be reversed when the other store sends you payment for the Gift Voucher (see below). 

Once the store that issued the Gift Voucher sends the money they owe you, record a transaction in RetailManager to reimburse the above purchase.

To record this transaction, follow these steps.

1. Open the Sales screen by pressing F6 on the keyboard or by going to the Transactions menu and selecting Sales.
2. Enter your Staff number and the Customer number in their respective fields.
3. Do not enter a barcode into the Code section as no items are being sold in this transaction.
4. Press ENTER until you get to the Payment Details section.
5. Select the method of payment the issuing store has used to reimburse you for example, cheque, cash and so on and press ENTER.
6. In the Paying field, enter the value of the Gift Voucher ($100) and click Add.
7. Press the letter I on your keyboard to highlight the ISGV payment type and press ENTER.
8. The paying field will automatically display a negative figure (-$100). Click Add.
9. A message will appear asking you if you want to commit the transaction. Click Yes or press ENTER.

If you use MYOB's accounting software, for example AccountRight or AccountEdge, the appropriate adjustment will be sent via the Accounting Export to your relevant accounts.

By processing the above steps in RetailManager, you will be debiting (increasing) your Bank asset account and crediting (increasing) your ISGV liability account. This will reverse the original transaction that was posted to the ISVG liability account when you redeemed the Gift Voucher.