1. On the computer where the docket printer is connected, click the Windows Start button and choose Control Panel then choose Printers and Faxes.
2. Click Add Printer. The Add Printer Wizard will appear.
3. Click Next. You will be prompted to install a Local or Network printer.
4. Choose Local and ensure that Automatically detect and install my Plug and Play printer is deselected.
5. Click Next.
6. Specify correct port that the printer is connected to.
7. Click Next.
8. Specify the manufacturer and model of printer you want to install. Choose Generic as the manufacturer and Generic / Text Only as the printer. See our example below.
   
9. Click Next.
10. Leave the printer name as Generic / Text Only and select No to making this the default printer.
11. Click Next. You will be asked if you want to share this printer.
12. Select Share Name: then click Next.
13. Click Next at the Location and Comment window.
14. When prompted to print a test page, click Yes.
15. Click Finish  after the test page has printed.

Enable Printer Pooling

Once the driver has been setup, you will also need to enable printer pooling as follows.

1. Click the Windows Start button and choose Control Panel then choose Printers and Faxes. You will see your relevant printer driver, in other words Generic Text only.
2. Right-click on this driver and choose Properties.
3. Click the Ports tab.
4. Choose the relevant ports for the device (COM, LPT) and also select the relevant USB ports.
5. Select the option Enable Printer Pooling.
6. Click OK.

Once a driver has been installed correctly:

1. Go to the RetailHospitality Admin module and choose Hardware.
2. In the Docket Printer field you should be able to select the installed printer driver, in other words Generic Text only. This method can also be applied to Kitchen and Bar/Beverage fields.
3. Select the ESC/POS option. See our example below.
   

You should now be able to print a docket from the RetailHospitality POS module.

If you have a cash drawer that is connected through the docket printer, you will also need to enter a cash drawer trigger into the printer driver. To do this:

1. Click the Windows Start button and choose Control Panel then choose Printers and Faxes.
2. Right-click your relevant printer driver, for example Generic Text only, and choose Properties.
3. Click the Printer Commands tab.
4. In the Begin Print Job field enter <1B><70><00>. See our example below.
   
5. Click OK.

In order for USB docket printers to work with RetailHospitality, they first need to be installed and operating in RetailManager. When installing the USB docket printer, the driver needs to emulate a COM port in windows. RetailManager will only communicate with devices installed as a COM port or LPT port.

To check if the USB driver has emulated a COM port correctly:

1. In Windows right-click the My Computer icon and choose Manage.
2. In the list on the left, click Device Manager. Another list should display in the right panel with all the devices.
3. Double-click the Ports directory. As shown in the following examples, if it has installed correctly it should display the device with a corresponding COM port.