This information applies to MYOB AccountRight version 19. For later versions, see our help centre.
https://help.myob.com/wiki/x/Igyc
ANSWER ID:37526
The following error can occur when installing AccountRight v19:
This error means there's a corrupt file on your computer. To fix it, all you need to do is delete a specific folder. If you're installing AccountRight from a downloaded file, you'll also need to delete an additional folder.
To fix this error
- Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The File Explorer window appears.
- Click the View tab and select the option Hidden items.
- Navigate to the following folder:
C:\Program Files (x86)\InstallShield Installation Information
If the Program Files (x86) folder doesn't exist, navigate here instead:
C:\Program Files\InstallShield Installation Information - Double-click to open the InstallShield Installation Information folder.
- Click the Date Modified column heading to sort the folders in date order (latest date at the top).
- Right-click the folder with the most recent date and choose Delete.
- Click Yes to the confirmation message.
- If you're installing AccountRight from a downloaded file, complete the additional steps below. If you're installing AccountRight from a CD, insert the CD and follow the prompts to complete the installation.
If you're installing AccountRight from a downloaded file
Complete these additional steps:
- In the address bar at the top of the File Explorer window, type %localappdata% and press Enter on your keyboard.
- Double-click to open the Downloaded Installations folder.
- In the Downloaded Installations folder, identify the folder with the most recent date.
- Right-click the folder with the most recent date and choose Delete.
- Click Yes to the confirmation message.
You will now be able to successfully install AccountRight. To start the installation, right-click the downloaded file and choose Run as administrator.
Need to download AccountRight? Visit www.myob.com/downloads
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