This information applies to MYOB AccountRight version 19. For later versions, see our help centre.




If you need a serial number removed, a password reset, or a corrupt data file repaired, the MYOB Data File Repair Team is here to help.

Before sending us your file, you need to contact us to request the service. We'll then send you an email with details on what happens next.

For more information on our data file repair services, including pricing, visit our website (Australia | New Zealand).

To upload your file

  1. Create a backup of your company file. If using the new AccountRight, don't enter a password on the back up screen.
  2. Name the backup file as instructed in the email we sent you. Back up files that are not named correctly can't be processed.
  3. Access the datafile dropzone using the link in the email we sent you.
  4. Click Adding.
  5. Find and click on your back up file then click Open.
  6. Click Upload.

If you need more help or experience any issues uploading your file, reply to the email we sent you or contact us.

Once your file is fixed, learn how to download and restore the repaired file.