...
| Date | Issue | Description | Workaround | Status | Reference |
|---|---|---|---|---|---|
| 23/11/2023 | Locations Importer has blocking error in 9.13 release. | The locations importer can't complete as an error displays that geoFencingEnabled must be specified. | Set up locations manually via locations screen or contact support to have list manually uploaded if required. | Under Investigation | CE00043466 |
| 09/10/2023 | Leave requests for TOIL or sick leave (in NZ only) for new employees are approved even though they don't have enough leave. | Leave types that have not had any changes made to them (though leave requests or accruals) do not enforce the minimum balance rules. This means in very rare cases, employees could be given leave incorrectly. | Check leave balances when approving leave for new employees. | Under investigation | CE00041944 |
| 09/10/2023 | Putting through leave TOIL or sick leave (in NZ only) gives an incorrect number of hours for the shift. | When converting a shift into a leave request, the amount of leave does not match the number of hours on the shift. | Manually change the number of leave hours against the timesheet generated by the leave request. | Under investigation | CE00042018 |
| 16/12/2022 | Issues when signing into MYOB Workforce Management | When signing into MYOB Workforce Management, you may encounter one of the following:
| Make sure all custom permission groups have minimum access of "View Own Employee Profile". Clear web browser's cache and cookies. | Under investigation | CE00033545 |
| 12/12/2022 | (NZ only) Alternative holiday based solely on standard hours | If an employee does not have standard hours for either Sunday or Tuesday, or they work differently from their scheduled standard hours, their alternative public holiday may incorrectly calculate as being on Sunday. This can affect payroll amounts if an employee picks up a shift on Sunday or Tuesday. | No workaround. | Under investigation | Not available |
| 11/11/2022 | New employee cannot onboard with invitation link due to an error | If a new employee clicked the invitation link and did not complete the onboarding, when they resume later they may get an error "The invitation for this employee has already been accepted". | Ask the onboarding employee to log in directly at https://advancedteam.myob.com/ or click on the Onboarding tab on the top right to complete the remaining onboarding steps. | Under investigation | CE00032548 |
| 26/10/2022 | Roster screen is not updating | Any saved changes made to the Roster screen is not updated to show. | Clear cookies, especially cookies for advancedteam.myob.com, then perform a hard refresh by holding down Ctrl and the web browser's refresh button or the F5 key. | Under investigation | CE00032043 |
| 21/10/2022 | Cannot create new system users | In Manage System Users, you may get an "Unauthorized" error when you click Create new system user. | Add system users by adding as a new non-payrolled employee. | Under investigation | CE00031969 |
| 19/05/2022 | Partner and Administrator users cannot see Security settings | Partner and Administrator users have no access to Security tab in Company Settings. | Contact MYOB Support to change MFA settings for any permission groups. | Under investigation | CE00027099 |
...