Known Issues

https://help.myob.com/wiki/x/eAVCBg

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This page lists current issues affecting MYOB Advanced Workforce Management, and how close we are to fixing them.

Page last updated: 11 October 2023

Date	Issue	Description	Workaround	Status	Reference
09/10/2023	Leave requests for TOIL or sick leave (in NZ only) for new employees are approved even though they don't have enough leave.	Leave types that have not had any changes made to them (though leave requests or accruals) do not enforce the minimum balance rules. This means in very rare cases, employees could be given leave incorrectly.	Check leave balances when approving leave for new employees.	Under investigation	CE00041944
09/10/2023	Putting through leave TOIL or sick leave (in NZ only) gives an incorrect number of hours for the shift.	When converting a shift into a leave request, the amount of leave does not match the number of hours on the shift.	Manually change the number of leave hours against the timesheet generated by the leave request.	Under investigation	CE00042018
16/12/2022	Issues when signing into MYOB Workforce Management	When signing into MYOB Workforce Management, you may encounter one of the following: be stuck at the "Signing in" stage the page loads but is in grey colour error "Hmm... Something went wrong" error message	Make sure all custom permission groups have minimum access of "View Own Employee Profile". Clear web browser's cache and cookies.	Under investigation	CE00033545
12/12/2022	(NZ only) Alternative holiday based solely on standard hours	If an employee does not have standard hours for either Sunday or Tuesday, or they work differently from their scheduled standard hours, their alternative public holiday may incorrectly calculate as being on Sunday. This can affect payroll amounts if an employee picks up a shift on Sunday or Tuesday.	No workaround.	Under investigation	Not available
11/11/2022	New employee cannot onboard with invitation link due to an error	If a new employee clicked the invitation link and did not complete the onboarding, when they resume later they may get an error "The invitation for this employee has already been accepted".	Ask the onboarding employee to log in directly at https://advancedteam.myob.com/ or click on the Onboarding tab on the top right to complete the remaining onboarding steps.	Under investigation	CE00032548
26/10/2022	Roster screen is not updating	Any saved changes made to the Roster screen is not updated to show.	Clear cookies, especially cookies for advancedteam.myob.com, then perform a hard refresh by holding down Ctrl and the web browser's refresh button or the F5 key.	Under investigation	CE00032043
21/10/2022	Cannot create new system users	In Manage System Users, you may get an "Unauthorized" error when you click Create new system user.	Add system users by adding as a new non-payrolled employee.	Under investigation	CE00031969
19/05/2022	Partner and Administrator users cannot see Security settings	Partner and Administrator users have no access to Security tab in Company Settings.	Contact MYOB Support to change MFA settings for any permission groups.	Under investigation	CE00027099

Resolved issues

Date	Issue	Description	Workaround	Status	Reference
17/10/2022	Error when saving a shift over the change of daylight saving time	When you create an overnight shift over the change of daylight saving time, you may get an error "End time must be after start time".	Separate into two shifts.	Resolved in 9.10	CE00031804
26/10/2022	"View basic employees information" not showing list of employees	After ticking the "view basic employees information" tickbox in a custom permission group, users with that custom permission group may not see list of employees.	Assign the inbuilt Manager permission group to the required users. The "Basic Employees information" option only shows employee names in dropdown lists. To be able to view employee profiles you need the "View Full Employee Information" privilege.	Normal Behaviour	CE00032047
16/12/2022	Cannot import from MYOB Advanced Payroll due to missing probation	The field "Probation Period" is in MYOB Advanced Workforce Management but not in Payroll until an upcoming release.	In the exported file from MYOB Advanced Payroll Add a field called "recordProbationPeriod" Set this field to "FALSE" Save the file and import into MYOB Workforce Management	Resolved in 9.5	Not available
22/05/2023	Roster screen showing "Inaccessible" against some employees	When viewing the Roster screen some shifts may show as being assigned to "Inaccessible" if the employee they are assigned to is not part of the location you are currently viewing. Any employee that doesn't show in the "Employee" list won't be visible on the Roster screen.	Either view the roster from a higher level, Or; add the employee explicitly to the location.	Resolved in 9.8	CE00036008
23/08/2023	Work Types report & Shift Summary reports not displaying data.	The Work Types report & Shift Summary reports do not display data in the current release.	Reports run manually by support team.	Resolved in version 9.11	ADV-51029
9/11/2022	Onboarding employee gets error at the submission stage	At the Final Declaration stage in onboarding, a new employee who has their location access changed by an administrator may get error after clicking the Submit button. Error: Could not complete onboarding	Administrator to change the location access back to original value.	Resolved in version 9.6	CE00032442
17/11/2022	Cannot see inactive employees to restore	After deleting an employee, cannot see that employee in the Restore Employee screen and cannot restore them.	No workaround.	Resolved in version 9.5	Not available
10/11/2022	Non-payrolled employees cannot be reporting to managers	After an employee has been onboarded as non-payrolled employee, they cannot be selected as a "reporting to" manager.	After onboarding, manual reporting line adjustment is required.	Resolved in version 9.4.1	CE00032492
26/10/2022	Timesheet filters with a Pay Run Template not showing results	After selecting a Pay Run Template in Timesheet Filters, timesheets of employees with that Pay Run Template may not appear in the results.	Do not select any Pay Run Template in Timesheet Filters.	Resolved in version 9.4.1	CE00032046
7/11/2022	Error when editing in the Employees screen	When editing employee details, you may encounter an error "Please correct the following errors" asking to fill in all required fields even though those fields are already filled out.	In any of the highlighted fields, select a different option and back, then save to refresh the page.	Resolved in version 9.4	NA
25/10/2022	Error when importing timesheets	After importing timesheets from MYOB Advanced Workforce Management to MYOB Advanced Payroll, you may get the error below indicating the pay item details are missing. Error: Missing data map(s). Please review Data Maps effective date fields.	Export the timesheet back to Excel, keep the pay item IDs but remove the pay item descriptions, save this Excel file then upload the updated Excel timesheet.	Resolved in version 9.3.1	CE00032015
25/08/2022	Error when sending onboarding invitations.	When using the new onboarding workflows, users who do not have "Administrator" or "Manager with Payroll" permission get the error message "Invalid or inaccessible position ID", when they try to send an invitation. This happens even if their permissions are set up correctly.	Either ask a user with "Administrator" or "Manager with Payroll" permission to send the invitation for you, or revert to legacy onboarding.	Resolved in version 9.2	CE00028957

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