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ANSWER ID:32598

When you uninstall RetailManager, parts of the software might be left behind which can interfere with future RetailManager installations. For example, after uninstalling RetailManager it still might be shown in your list of installed programs. Or maybe you're trying to install RetailManager but a message advises that it's already installed - but it's not!

This can happen to any program, not just RetailManager, and it's related to the way Windows uninstalls programs. Because it's related to Windows, Microsoft have an online Fix It tool which can automatically fix the problem.

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Before you begin

To use Microsoft's Fix It tool you'll need to log in to your computer as an administrator or a user with administrator access.

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title	Using the Microsoft "Fix it" tool

The Fix It tool is available on the Microsoft support website. It finds and fixes any issues which might be preventing programs installing or uninstalling on your computer.

To use the Fix It tool

Click this link to open the Microsoft support site: https://support.microsoft.com/en-us/mats/program_install_and_uninstall Information about the Fix It tool is displayed.
Click Run Now. The Fix It tool opens and guides you through the process.
Follow the prompts and choose the Recommended fix option.
Choose whether you're having trouble Installing or Uninstalling a program.

The Fix It tool checks your computer for problems.
Follow the prompts to fix any identified issues.

If you're still having trouble installing or uninstalling AccountRight after using the Fix It tool, try a RetailManager registry key remover below.

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title	Using a RetailManager registry key remover

If you've tried the Fix It tool above, but your install/uninstall issue persists, it might be a registry key issue.

Registry keys are bits of information about a program stored in Windows. If a RetailManager registry key remains after uninstalling the program, it can affect future affect new RetailManager installations.

We've provided a tool below to remove RetailManager registry keys.

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Use this tool with caution

If you have a working version of RetailManager installed on your computer, DO NOT USE the registry key remover as it will break RetailManager.

If you're not sure if you need to use the registry key remover, contact MYOB Technical Support (Australia 1300 555 123 or New Zealand 0508 328 283).

To use the RetailManager registry key remover

Right-click the link below for the RetailManager version you're trying to uninstall and choose Save target as (or Save Link As) and save the file to your Desktop.

RetailManager v11
RetailManager v10
RetailManager v9
RetailManager v8
RetailManager v7
RetailManager v6
RetailManager v5
RetailManager v4
RetailManager Professional v1 / v1.5
RetailManager Standard v6 / v6.5
Double-click the downloaded file. The registrey key remover appears.
Read the displayed message and if you want to procedd, click Yes.
When complete, close the registrey key remover.
Delete the downloaded file from your Desktop.
Restart your computer.

You should now be able to reinstall RetailManager.

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Uninstalling and reinstalling RetailManager

Retail user guides

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Versions Compared

Old Version 10

New Version 11

Key

ANSWER ID:32598

To use the Fix It tool

To use the RetailManager registry key remover

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