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Knowledge is power...

Welcome to the Knowledge Base! Here you'll find a wealth of articles to help you out in all kinds of situations. Fixing errors, working with new features and finding answers when you encounter a problem... it's all here!

So let's take a look at how to use the Knowledge Base so you can quickly start finding the right answers.

Watch the video, read through the steps or jump straight to the Troubleshooting section below.

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Watch the 1-minute video...

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Or read

these

the instructions...

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title	To use the Knowledge Base

Sign in to my.myob.
Click Search the knowledge base.
In the Select your product drop-down list, either leave All Products or select a specific product.
Enter a search term in the search field and click the magnifying glass .
If you want to filter the results, select a product in the Filter by section in the REFINE panel.
Click a search result to open the knowledge base article.
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Use the happy or sad face at the bottom of the knowledge base article to let us know if you found the article helpful. We'll adjust the help based on your feedback!

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Ready to get started?

Click a country to sign in to the relevant my.myob page.

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<a class="boxesLink" href="https://my.myob.com.au/Pages/Default.aspx" style="text-decoration: none !important;">
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<h2>Australia</h2>
<img src="/wiki/download/attachments/28492156/Australia%20small.png?api=v2" height="125px" width="auto">
<p><center>my.myob.com.au</center></p>
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<h2>New Zealand</h2>
<img src="/wiki/download/attachments/28492156/New%20Zealand%20small.png?api=v2" height="125px" width="auto">
<p><center>my.myob.co.nz</center></p>
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Troubleshooting

Most issues have a simple fix. Take a look to see if this info helps.

Notice anything we haven't covered, or like something that we have covered? Leave some feedback using the happy or sad face at the bottom of the page!

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title	The page isn't loading properly

If the page isn't loading and you're experiencing a white screen:

Try disabling or adding an exception to any Adblockers.
Clear your browser's cookies and cache, then refresh the page.
Try loading the page using a different browser.

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title	I don't see my products in the product drop-down or filter pane

Make sure you've signed in to my.MYOB.

The product drop-down menu is designed to show only the products you're licensed for, so we need to know who you are. This is so that you only see the knowledge base articles that are relevant to you.

If you don't see any products in the drop-down menu, log into my.MYOB Australia or New Zealand and click Search the Knowledgebase.

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Old Version 35

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Key

Knowledge is power...

Watch the 1-minute video...

Or read

the instructions...

Ready to get started?

Troubleshooting

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