The email from the Data File Repair team will have instructions for accessing and logging in to the secure server to download your file. Once you're logged in to the secure server: Click the datafile folder. You should be able to see your repaired file as shown in the example below. Image RemovedRight-click the file and choose Save link as or Save target as and choose where to save the file. Take note of where you save , right-click your returned file and choose where to save it — note where you saved it. The returned file will be named according to the service that's been performed: Data File Repair service | Original File Name | Updated File name | Serial Number Removal | MyCompanyFile | SNR - MyCompanyFile | Password Reset | MyCompanyFile | PWD - MyCompanyFile | Data File Repair | MyCompanyFile | REPAIRED - MyCompanyFile |
Before you open the returned file, we recommend you rename your old company file so it's not mistaken for the returned one. |