Trend Micro may wrongly identify the Ace Payroll software as a threat and quarantine it. This can prevent you upgrading or installing Ace Payroll. To fix this problem all you need to do is set Ace Payroll as a trusted program by adding it to the exceptions list in Trend Micro. UI Expand |
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title | To install or upgrade from a CD |
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| - Insert your Ace Payroll CD. The installer starts automatically.
- Click Next > I Agree With These Terms > New Computer
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UI Expand |
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title | To install or upgrade Ace Payroll using a download |
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| You will need to temporarily disable Trend Micro to allow the installation. - Click the Trend Micro icon on the task bar. This may be hidden in an expanding tab.
- Untick Protection Against Viruses & Spyware. A window opens to tell you that your protection has been disabled. Trend Micro re-enables your protection automatically after 30 minutes, so there is no need to do anything else.
- Install Ace Payroll as normal.
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