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You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.

If you haven't notified the ATO...

Phone the ATO on 1300 852 232 or use Access Manager to notify the ATO of a hosted SBR software service.

Check ATO settings and update Single Touch Payroll details if necessary.

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Go to the Payroll menu and choose Payroll reporting.
Click the ATO settings tab.
Check the ABN.
If the ABN is incorrect click STP settings.
Follow the prompts to set up Single Touch Payroll again.
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Once the error is fixed the details will be sent when you process your next pay run.

If the issue persists get in touch with our support team on 1300 555 123.

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