Close

How satisfied are you with our online help?*

Just these help pages, not phone support or the product itself

0
1
2
3
4
5
Very dissatisfied
Very satisfied

Why did you give this rating?

Anything else you want to tell us about the help?

MYOB Essentials, Australia only

 

You can't resend, delete, or undo rejected reports.

The Rejected status will remain for the report, but once you've fixed the issue, updated payroll information is sent to the ATO on the following pay run.

Error codeProblemResolution
CMN.ATO.AUTH.007You usually get this error when the ATO and MYOB data don’t match.Single Touch Payroll error CMN.ATO.AUTH.007
SBR.GEN.AUTH.006You'll get this error if you haven't notified the ATO you're using MYOB for payroll reporting.

Single Touch Payroll error SBR.GEN.AUTH.006

CMN.ATO.AUTH.011Tax or BAS agents only. The client you reported is not associated with the Agent ABN or Registered Agent Number you supplied when you set up STP.You'll need to update your STP details.
CMN.ATO.PAYEVT.EM92168The update is referring to a previous year where STP reporting did not occur.You're trying to do an update event for a previous payroll year where there are no reported amounts to update. You'll need to prepare a payment summary for these employees. This could happen if the employee hasn't been paid since setting up STP and you're now in a new financial year.
CMN.ATO.PAYEVT.00019
The date entered for the pay update date must not be later than today's date

 

Check your payroll dates to make sure they are not future dated.

Getting a different error? Errors like these are generated by the ATO, so check their list of errors for more details.

ErrorATO link
GeneralGeneral error list
AuthenticationAuthentication error list
To view errors

To view errors

  1. Go to Payroll > Payroll Reporting.
  2. Click the ellipses button and choose View report detail.
  3. Use the table above to troubleshoot the issue. If you can't find the error, check the error list on the ATO website or get in touch with our support team on 1300 555 123.
  4. Once the error is fixed the details will be sent when you process your next pay run.

  FAQs


What information is sent to the ATO?

What information is sent to the ATO?

When you record and submit a pay run (even if it's a zero-dollar pay run), only your employees' year to date figures are sent to the ATO. Take a look at this quick video to learn more.

Also check this ATO information about viewing your reports for Single Touch Payroll.

Can I fix or delete a report that's been sent to the ATO?

Can I fix or delete a report that's been sent to the ATO?

No. You can't delete or "undo" a report that's been sent to the ATO. Instead, the next time you record a pay and submit it to the ATO, the latest year-to-date totals will be submitted.

This means if you've reported a wrong amount to the ATO, delete the incorrect pay, record it again and submit it to the ATO.

Take a look at this quick video to learn more.

What if I need to send updated information to the ATO after the last pay for the year?

What if I need to send updated information to the ATO after the last pay for the year?

If there's no more pays left to process for the payroll year, you can record a $0 (zero dollar) pay any employee whose information has changed.

Remove all hours and amounts from the pay. When the $0 pay is recorded, you'll be prompted to declare and send the details to the ATO. The employee YTD amounts are then sent to the ATO.