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ANSWER ID:9205

To fix this error, complete the following:

Copy the Setup and Data folders from the BASlink folder (AccountRight v19 and earlier only)
Delete the BASlink folder from your software folder
Perform a 'repair' install of your software
Copy the Setup and Data folders back to the BASlink folder (AccountRight v19 and earlier only)

This error is usually caused by a BASlink corruption on your computer - and it's easy to fix.

Let's step you through it:

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title	1. Copy the Setup and Data folders from the BASlink folder

(AccountRight v19 or earlier only)

If you're using the new AccountRight, proceed to the next task.

The Setup and Data folders contain your BASlink template and backup files. By copying these folders to your Desktop (then putting them back later in the process)

,

you won't need to setup your entire BAS again after fixing this issue.

To copy the Setup folder:

Close

your MYOB softwareWindows

AccountRight.
Simultaneously press the Windows Image Modified and E keys on your keyboard (the Windows Image Modified key is between the Ctrl and Alt keys). The

My Computer or Accounting/

File Explorer window appears.
Find your BASlink folder. Use the table below for guidance.

If you're using this software version: Your BASlink folder will be here

:
(where XX refers to your software version, such as 19)

(v19.12 or earlier) Your BASlink folder will be here
(v19.13 or later, Australia only)
AccountRight Standard v19
C:\

StandardXX

Standard19

Accounting Plus

N/A
AccountRight Plus v19
C:\

PlusXXPremier/

Plus19
C:\PlusClassic
AccountRight Premier v19
C:\

PremierXXPremier Enterprise/

Premier19
C:\PremierClassic
AccountRight Enterprise v19
C:\

EnterpriseXX

Enterprise19
C:\EnterpriseClassic
Double-click the BASlink folder. You will see a Setup and Data folder.
Right-click the Setup folder and choose Copy.
Right-click on the Desktop and choose Paste. The Setup folder will be copied to your Desktop.

Now do the same for the Data folder:

Go back to the BASlink folder (see the table above for guidance).
Double-click the BASlink folder to locate the Data folder.
Right-click the Data folder and choose Copy.
Right-click on the Desktop and choose Paste. The Data folder has now been copied to your Desktop.

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title	2. Delete the BASlink folder from your software folder

Close

your MYOB software

AccountRight.
Simultaneously press the Windows Image Modified and E keys on your keyboard (the Windows Image Modified key is between the Ctrl and Alt keys). The

My Computer or Windows Explorer

File Explorer window appears.
Find your BASlink folder. Use the table below for guidance.
If you're using this software version: Your BASlink folder will be here

:

(

where XX refers to your software version, such as 19 or 2014.1)Accounting/

v19.12 or earlier) Your BASlink folder will be here
(v19.13 or later, Australia only)
AccountRight Standard v19
C:\

StandardXX

Standard19

Accounting Plus

N/A
AccountRight Plus v19
C:\

PlusXX

Premier/AccountRight Premier v19

Plus19
C:\

PremierXX

PlusClassic
AccountRight Premier

Enterprise/AccountRight Enterprise

v19
C:\

EnterpriseXX

AccountRight 2011 to 2013.5

Premier19
C:\

Program Files (x86)\MYOB\AccountRight\XX\AU
32-bit Windows*: C:\Program Files\MYOB\AccountRight\XX\AUAccountRight 2014.1 and later (PC Edition)Note: <user.name> refers to the name of the user currently logged into Windows, such as John.Smith
C:\Users\<user.name>\AppData\Local\Programs\MYOB\MYOB AccountRight XXAccountRight 2014.1 (Server Edition)64-bit Windows*: C:\Program Files (x86)\MYOB\AccountRight\XX\AU
32-bit Windows*: C:\Program Files\MYOB\AccountRight\XX\AUAccountRight 2014.2 and later (Server Edition)64-bit Windows*: C:\Program Files (x86)\MYOB\AccountRight\XX\SE
32-bit Windows*: C:\Program Files\MYOB\AccountRight\XX\SE

PremierClassic
AccountRight Enterprise v19	C:\Enterprise19	C:\EnterpriseClassic

Right-click the BASlink folder and choose Delete.
Click Yes to the deletion confirmation message.

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title	3. Perform a

"

'repair

" installation

' install of your software

Performing a "repair" installation of

your MYOB software will

AccountRight will ensure all the program components you specified during the original installation are in place and working as intended - including the required BASlink components. If the "repair" option isn't available for your software version, you can uninstall and reinstall your software.

For help doing this, see our support note Uninstalling and reinstalling your software.

If you downloaded

your MYOB software

AccountRight:

Close out of all programs on your computer. This includes disabling any anti-virus software.
Access the list of programs installed on your computer:
- Windows 10: Right-click the Windows Start button and choose Apps and Features.
- Windows 8: Right-click in the screen's bottom-left corner and choose Programs and Features.
- Windows 7/Vista: Click the Windows Start button and choose Control Panel then choose Programs and Features.

Windows XP:

Click the

Windows Start button and choose Add/Remove Programs.Click the MYOB software version

AccountRight version to be repaired then click Change

. In some Windows versions this may appear as Change/Uninstall.

or Modify. The Setup window will be displayed.
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type note
"Change" option unavailable?
Instead, you'll need to Uninstall the software, then re-install it using the downloaded installation file. If needed, you

can download

can download the installation file from

my.MYOB as described in our support note Downloading updates from my.MYOB.

our website.
Select the Repair option then click Next.
Image Modified
Select Finish once the reinstallation is complete.
Restart your computer.

If you have your

MYOB software

AccountRight installation CD:

Close out of all programs on your computer. This includes disabling any anti-virus software.
Place the

MYOB software CD

AccountRight CD into the disc drive. If the installation window does not automatically display:
1. Simultaneously press the Windows Image Modified and E keys on your keyboard (the Windows Image Modified key is between the Ctrl and Alt keys). The

My Computer (or Computer)

1. File Explorer window appears.
2. Double-click your CD-ROM drive (usually the D: drive).
3. Locate the file named autorun.exe and double-click it.
Select Install. The system requirements window is displayed.
Click Install Now. The InstallShield process will begin and will check the Windows Registry. Once it has searched and found that the software is already installed on your computer, the Setup window will be displayed.
Select the Repair option then click Next.
Image Modified
Select Finish once the reinstallation is complete.
Restart your computer.

If you're using AccountRight v19 or earlier, continue to the next task. For the new AccountRight, the error should now be fixed.

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title	4. Copy the Setup and Data folders back to the BASlink folder

(AccountRight v19 or earlier only)

This task is not required if you're using the new AccountRight.

You now need to copy the previously saved Setup and Data folders from your Desktop back into the BASlink folder.

To copy the Setup folder:

Simultaneously press the Windows Image Modified and E keys on your keyboard (the Windows Image Modified key is between the Ctrl and Alt keys). The

My Computer or Windows Explorer Accounting/

File Explorer window appears.
From the Desktop, right-click the Setup folder (which you pasted there earlier in this support note) and choose Cut.
Find your BASlink folder. Use the table below for guidance.
If you're using this software version: Your BASlink folder will be here

:
(where XX refers to your software version, such as 19)

(v19.12 or earlier) Your BASlink folder will be here
(v19.13 or later, Australia only)
AccountRight Standard v19
C:\

StandardXX

Standard19

Accounting Plus

N/A
AccountRight Plus v19
C:\

PlusXXPremier/

Plus19
C:\PlusClassic
AccountRight Premier v19
C:\

PremierXXPremier Enterprise/

Premier19
C:\PremierClassic
AccountRight Enterprise v19
C:\

EnterpriseXXRight

Enterprise19
C:\EnterpriseClassic
Simultaneously press the Windows Image Added and E keys on your keyboard (the Windows Image Added key is between the Ctrl and Alt keys). The File Explorer window appears.
From the Desktop, right-click the

BASlink folder

Setup folder (which you pasted there earlier in this support note) and choose

Paste

Cut.

When prompted to replace the existing files or folder, choose Yes (or choose Copy and Replace).

Find your BASlink folder. Use the table above for guidance.

Now do the same for the Data folder

:

Right-click the Data folder on your Desktop and choose Cut.
Go to the BASlink folder (see the table above for guidance).
Right-click the BASlink folder and choose Paste.
When prompted to replace the existing files or folder, choose Yes (or choose Copy and Replace).

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type	note

Still getting the error?

Our tech support experts are investigating why this error persists on some computers - even after completing the steps above. It seems some computers are configured in a way which prevents BASlink running successfully.

If the error persists for you, your options are:

run BASlink on a different computer (you'll need to create a backup of your company file and transfer it to another computer. See Moving AccountRight v19 to a new computer for details)
use the GST summary report to help complete your BAS (Reports menu > Index to Reports > GST/Sales Tax tab > GST Reports)

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ANSWER ID:9205

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