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It is not recommended to delete your existing corrupted company file, as you may want to refer to it later.

check our website (Australia | New Zealand).

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ANSWER ID:9199

This support note covers the steps required to restore or open a returned company file that has been repaired by MYOB's data file repair serviceAfter the Data File Repair Team have worked on your company file, they'll send you an email confirming what they've done. This help topic steps you through how to:

download your repaired file
rename your old company file
restore the repaired file.

For more information on our data file repair services, see Data file repairs.

Let's show you how to restore a repaired company file:

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What should I do with my corrupted company file?

Once you have received your repaired company file from MYOB you will need to restore the file. Before you restore your repaired file you should either rename or move your old corrupted file to make sure it is not accidentally mistaken for the repaired file.

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title	1. Download your repaired file

The email from the Data File Repair team will have instructions for accessing and logging in to the secure server to download your file.

Once you're logged in to the secure server, right-click your returned file and choose where to save it — note where you saved it.

The returned file will be named according to the service that's been performed:

Data File Repair service	Original File Name	Updated File name
Serial Number Removal	MyCompanyFile	SNR - MyCompanyFile
Password Reset	MyCompanyFile	PWD - MyCompanyFile
Data File Repair	MyCompanyFile	REPAIRED - MyCompanyFile

Before you open the returned file, we recommend you rename your old company file so it's not mistaken for the returned one.

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title	To rename 2. Rename your old company file

Simultaneously press the Windows and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The Computer or Windows Explorer window appears. Note: If you are unfamiliar with Windows Explorer please refer to your Windows Help documentation.

Locate your

existing corrupted company file, which will normally be

existing company file. This should be stored in your

MYOB program folder unless you have specified a different location. Example: If you are using AccountRight Premier v19, the folder name will be Premier19. Select this folder. On the right hand side of the screen you should now see a list of all the files stored within the Premier19 folder. Scroll through these files until you locate your existing corrupted company

AccountRight program folder. Here are the default program folder names and locations for AccountRight v19:

If you're using	The AccountRight program folder will be here (v19.12 or earlier)	The AccountRight program folder will be here (v19.13 or later, Australia only)
AccountRight Standard	C:\Standard19	N/A
AccountRight Plus	C:\Plus19	C:\PlusClassic
AccountRight Premier	C:\Premier19	C:\PremierClassic
AccountRight Enterprise	C:\Enterprise19	C:\EnterpriseClassic

Double-click the AccountRight program folder to open it, then scroll through the files to locate your old company file.
Right-click the file to be renamed and choose Rename.
Enter the new name (overwriting or adding to the existing name) then press the Enter key. Refer to the sample belowHere's an example:

When your repaired company file is returned

Our data file repair team will rename the repaired file with the following conventions (using the Clearwater sample file as the example):

Data File Repair service	Original File Name	Updated File name
Serial Removal	Clearwtr	Snr - Clearwtr
Password Reset	Clearwtr	Pwd - Clearwtr
Data File Repair	Clearwtr	Repaired - Clearwtr

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You can set your Windows Explorer to either show or hide the file extension. The file extension is the 3 letters that appear after the dot in the file name. In recent software versions the file extension is .myo or .myox but some earlier versions use a .prm or .dat file extension.

The manner in which your file is returned will determine whether or not it has been backed up. If the file has been backed up it will have a .zip file extension.

If you want to ensure Windows Explorer doesn't hide certain files or file extensions, complete the following:

In Windows Explorer, go to the Tools menu and choose Folder Options. In Windows 8, 7 or Vista, go to the Organize menu and choose Folder and search options.
Click the View tab.
Select the Show hidden files, folders and drives option.
Deselect the Hide extensions for known file types option.
Click OK.

Copying the repaired file to your computer

When your file is returned, you will need to save it to the folder on your computer where you normally store your company file, for example C:Premier19.

For information on accessing your repaired company file when it is returned via File Transfer Protocol (FTP), see Data file repairs.

If you submitted your file on a CD, DVD, or USB drive, you can copy and paste the file using Windows Explorer.

Open Windows Explorer by right-clicking the Windows Start button and choosing Explore (or Open Windows Explorer).

Select the drive which contains the returned disc/removable media.

Locate and the file to be copied.

Right-click this file and choose Copy.

Locate the destination folder on the left side of the Windows Explorer screen.

Right-click this folder and choose Paste.

If the file has been returned to you on a CD (or other removable media) make sure it is not 'Read Only':

Select the company file on the CD.
Go to the File menu and choose Properties (or right-click the company file and choose Properties).
In the Properties window deselect the Read Only option then click Apply. You will now be able to open the company file in your software.

If the file you copied is a .myo (or .prm or .dat) file you should be able to open it with your software as normal.

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If the file you copied is a .ZIP file you will need to restore the file using your software's Restore function. You can do this by opening the sample company file, Clearwater, then going to the File menu and choosing Restore.

Specify where you want the restored company file to be stored, and rename the file as required. For more information on using the Restore function, see Backup and restore your company file (AU) / NZ

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title	3. Restore the returned file

You will need to use AccountRight's restore function to open your returned file. First, make sure the returned file is saved in your AccountRight program folder.

If you're using	Save the file here (v19.12 or earlier)	Save the file here (v19.13 or later, Australia only)
AccountRight Standard	C:/Standard19	N/A
AccountRight Plus	C:/Plus19	C:\PlusClassic
AccountRight Premier	C:/Premier19	C:\PremierClassic
AccountRight Enterprise	C/Enterprise19	C:\EnterpriseClassic

You're now ready to restore the file.

Start AccountRight.
On the Welcome window click Explore the sample company.
Go to the File menu and choose Restore. The Select File to Restore window appears.
In the Restore window, select the backup file you want to restore and click Open.
Select the folder where you want to save the restored file and rename the file as required. By default, the restored file will be saved in the same folder as the backup file.
Click Save. A message appears showing that the company file will be restored to the selected folder.
Click OK to complete the restore.

Your repaired company file is now restored and ready for use.

For more information about restoring company files, see the AccountRight help (Australia | New Zealand).

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<h2><i class="fa fa-comments"></i>  FAQs</h2><br>

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title	How do I display file extensions?

When viewing files on your computer, you can set a preference to ensure file extensions are displayed. A file extension is the 3 letters that appear after the dot in a file name. For example, the file extension for AccountRight v19 company files is .myo. Older company files might have a .prm or .dat file extension.

Backed up company files have the file extension .zip.

To ensure your computer displays file extensions, complete the following:

Open the Control Panel.
- In Windows 8 and later: Right-click the Windows Start button (in the bottom-left corner) and choose Control Panel.
- In Windows Vista and 7: Click the Windows Start button and choose Control Panel.
Under View by (in the top-right corner), select Small icons.
Click Folder Options (or File Explorer Options).
Click the View tab.
Under Advanced settings, deselect the option Hide extensions for known file types.
Click OK.

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Backup Backing up and restore your restoring company file files (AUAustralia) | NZ

Backing up and restoring company files (New Zealand)

Data file repairs

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ANSWER ID:9199

Let's show you how to restore a repaired company file:

What should I do with my corrupted company file?

When your repaired company file is returned

Copying the repaired file to your computer

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