ANSWER ID:9218

Before you begin

If you need to uninstallYou can remove, repair , or reinstall AccountRight with or without your software CD. Setting up a new computer? See Moving AccountRight v19 , we'll step you through how to do it.

The Repair option will reinstall all the software components you specified during the original install process, but you won't have the opportunity to add or remove specific components in the process. This process may be used, for example, if asked to do so by MYOB technical support.

1. If

1. your computer only allows users with administrator privileges to install or uninstall programs, log into Windows as administrator.
2. Close out of all programs on your computer. This includes disabling any anti-virus software.
3. Place the MYOB software CD into the disc drive. If the installation window does not automatically display:
   1. Simultaneously press the Windows and E keys on your keyboard to display My Computer (or Computer).
   2. Double-click your CD-ROM drive (usually the D: drive).
   3. Locate the file named autorun.exe and double-click it.
4. Select Install. The system requirements window is displayed.
5. Click Install Now. The InstallShield process will begin and will check the Windows Registry. Once it has searched and found that the software is already installed on your computer, the Setup window will be displayed.
6. Select the Repair option.
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7. Click Next.
8. Click Finish once the reinstallation is complete.
9. Restart your computer. 

If you don't have your MYOB software CD:

1. Close out of all programs on your computer. This includes disabling any anti-virus software.
2. Access the list of programs installed on your computerIn Windows 8 or later:

   Access the list of programs installed on your computer:

   If you're using...	Do this...
   Windows 10	Right-click the Windows Start button and choose Apps and Features. Image Added
   Windows 8	Right-click in the screen's bottom-left corner and choose Programs and Features.

   In

   Windows 7

   /Vista:

   Click the Windows Start button and choose Control Panel then choose Programs and Features (or Uninstall a program).

   In Windows XP:

3. Click the

   Windows Start button and choose Add/Remove Programs.Click the

   MYOB software version to be repaired then click Change

   . In some Windows versions this may appear as Change/Uninstall.

   or Modify. The Setup window will be displayed.

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   If the Change or Modify options aren't available, you'll need to uninstall then reinstall AccountRight.

4. Select the Repair option.
   
5. Click Next.
6. Click Finish once the reinstallation repair is complete.
7. Restart your computer.

The following instructions assume that you've uninstalled AccountRight as described above. You can then reinstall AccountRight using the installation CD or by downloading AccountRight from my.MYOB (providing you have an active support subscription).

If you've downloaded AccountRight

1. If your computer only allows users with administrator privileges to install or uninstall programs, log into Windows as administrator.
2. Close all programs on your computer. If a virus scanner is enabled, disable it. Note that installation of some components may fail if you have a virus scanner running.
3. Double-click the downloaded install file. The installation will begin.
4. Follow the on screen prompts to complete the installation.
5. When complete, restart your computer

If you have an installation CD:

1. If your computer only allows users with administrator privileges to install or uninstall programs, log into Windows as administrator.
2. Close all programs on your computer. This includes disabling any anti-virus software. If a virus scanner is enabled, disable it. Note that installation of some components may fail if you have a virus scanner running.
3. Place the MYOB software CD into the disc drive. If the installation window does not automatically display:
   1. Simultaneously press the Windows and E keys on your keyboard to display My Computer (or Computer).
   2. Double-click your CD-ROM drive (usually the D: drive).
   3. Locate the file named autorun.exe and double-click it.
4. Follow the on screen prompts to complete the installation.
5. When complete, restart your computer

 If you've downloaded AccountRight

1. Close all programs on your computer. This includes temporarily disabling anti-virus software.
2. Double-click the downloaded install file. The installation will begin.
3. Follow the on screen prompts to complete the installation.
4. When complete, restart your computer

Having trouble installing? See Installation troubleshooting.