ANSWER ID:9229AccountRight v19 sends emails through Microsoft Outlook (32-bit). Other email programs might work, but because they haven't been tested they're not officially supported. See how to set Outlook as your default email program. If you're getting an error or experiencing another email issue, check below for a solution. Want to know how to email? See the AccountRight help (Australia | New Zealand). Here are some solutions to the most common email errors and issues. Can't find what you need? Try the community forum or contact us. UI Text Box |
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| AccountRight v19 and Outlook 2016 An update is available (v19.11.2 Australia only) which provides compatibility with Outlook 2016 (32-bit). To check for updates, go to the Help menu and choose Updates and then Check for Updates. Learn more about managing software updates. | Upgrade to the new AccountRight and email directly from your MYOB software, without needing Microsoft Outlook. |
I'm getting an error
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| Error | Solution | Image Removed | This error occurs if a required Windows file is "Cannot load "MAPI32.dll". Please install MAPI." |
| Image Added The error "Cannot load "MAPI32.dll". Please install MAPI." means a required component (MAPI) is missing from your computer , which can occur when software is removed or upgraded. We've provided a tool and instructions to replace the missing file.Complete the following steps on the computer which is sending your emails: - Right-click the following link and choose to save the file to your Desktop: MAPI Fixit Tool.
- Double-click the downloaded ZIP file to open it. You'll see it contains a single file called CheckMAPI.VBS
Image Removed - Double-click the file CheckMAPI.VBS to open the tool.
- Follow the on-screen prompts to run the tool and fix your issue.
If you need to undo the changes made by this tool, double-click the file CheckMAPI.VBS to run the tool again. You'll then have the option to restore your original Windows settings. | Image Removed | This error . To fix this error, see Error: "Cannot load "MAPI32.dll"" when emailing.
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title | "The attachment file was created successfully, but there was an error writing it." |
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| Image Added The first thing to do if you're receiving this error is to ensure you've installed all available updates for Microsoft Office. For help installing Office updates, see this Microsoft article. If the issue persistsThe error can be fixed by changing the properties of your AccountRight v19 shortcut (the icon you click to start AccountRight): - Close AccountRight.
- Right-click the AccountRight shortcut and choose Properties.
- Take note of the Target as shown in this example:
Image Added - Add the following to the start of the Target (you can copy this and paste it in front of your existing Target):
C:\Windows\System32\cmd.exe /C "set __COMPAT_LAYER=RUNASINVOKER & start
Example: If your Target is C:\Plus19\Myob.exe change it to: C:\Windows\System32\cmd.exe /C "set __COMPAT_LAYER=RUNASINVOKER & start C:\Plus19\Myob.exe" - Click OK.
Still getting the error? Uninstall and reinstall AccountRight. If you're still stuck, contact us and we'll help you out. |
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title | "An email session could not be started. Please check your MAPI installation." |
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| Image Added The error "An email session could not be started. Please check your MAPI installation." can occur if you're not using Microsoft Outlook 2007 - 2013 and later (32-bit) to send your emails. If you are using Microsoft Outlook 2007 - 2013 and later (32-bit), you can fix this error by uninstalling and reinstalling AccountRight. | Image Removed | This is
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title | "A program is trying to access e-mail address information stored in Outlook." |
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| Image Added The error "A program is trying to access e-mail address information stored in Outlook." is an Outlook security warning which means Outlook incorrectly thinks the email is suspicious. You know the email isn't suspicious, occurs when sending an email through a 3rd party program. The email is from AccountRight so it's fine to click Allow to send it. To prevent this warning you have 2 options: Repair Microsoft Outlook to ensure it works smoothly with AccountRight. This is the preferred solution which will permanently fix the issue without affecting the security of Microsoft Outlook. You might need help from an IT person to complete the repair. See this Microsoft support article for more info.Change a security You can stop this message by changing a preference in Microsoft Outlook as described below. This is a temporary solution which which should only be undertaken if done if you have up-to-date antivirus software on your computer. This Outlook security setting is intended to prevent malicious and unauthorised access to Outlook, so you should discuss the implications of changing it with an IT person. To change the Outlook preference in Outlook 2010 or later | - Close Microsoft Outlook.
- Simultaneously hold down the Shift key on your keyboard and right-click the Outlook icon (or shortcut) and choose Run as administrator.
- In Microsoft Outlook go to the File menu and choose Options.
- Click Trust Centre, then click Trust Centre Settings.
- Click Programmatic Access. This will display 3 options.
- Select the first or last option - whichever best suits your needs. If the middle option (Always warn me about suspicious activity) is selected, you will still be prompted to allow or deny each time you send an email from AccountRight.
- Click OK.
| To change the preference in Outlook 2007 | - In Microsoft Outlook go to the Tools menu and choose Trust Centre.
- Click Trust Centre Settings.
- Click Programmatic Access. This will display 3 options.
- Select the first or last option - whichever best suits your needs. If the middle option (Always warn me about suspicious activity) is selected, you will still be prompted to allow or deny each time you send an email from AccountRight.
- Click OK.
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Image Removed | This error can be fixed by changing the properties of your AccountRight v19 shortcut (the icon you click to start AccountRight): Close AccountRight.Right-click the AccountRight shortcut and choose Properties.Take note of the Target as shown in this example: Image RemovedChange the Target by adding the following at the start (you can copy this and paste it in front of your existing Target):C:\Windows\System32\cmd.exe /C "set __COMPAT_LAYER=RUNASINVOKER & startExample: If your Target is C:\Plus19\Myob.exe change it to: C:\Windows\System32\cmd.exe /C "set __COMPAT_LAYER=RUNASINVOKER & start C:\Plus19\Myob.exe" Click OK.Image Removed | This error |
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title | "A program is trying to send an e-mail message on your behalf." |
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| Image Added The error "A program is trying to send an e-mail message on your behalf." is an Outlook security warning which occurs when sending an email through a 3rd party program. The email is from AccountRight so it's fine to click Allow to send it. You can stop this message by changing a preference in Microsoft Outlook. This is a temporary solution which should only be done if you have up-to-date antivirus software on your computer. This Outlook security setting is intended to prevent malicious and unauthorised access to Outlook, so you should discuss the implications of changing it with an IT person. To change the Outlook preferenceOutlook 2010 or later | - Close Microsoft Outlook.
- Simultaneously hold down the Shift key on your keyboard and right-click the Outlook icon (or shortcut) and choose Run as administrator.
- In Microsoft Outlook go to the File menu and choose Options.
- Click Trust Centre, then click Trust Centre Settings.
- Click Programmatic Access. This will display 3 options.
- Select the first or last option - whichever best suits your needs. If the middle option (Always warn me about suspicious activity) is selected, you will still be prompted to allow or deny each time you send an email from AccountRight.
- Click OK.
| Outlook 2007 | - In Microsoft Outlook go to the Tools menu and choose Trust Centre.
- Click Trust Centre Settings.
- Click Programmatic Access. This will display 3 options.
- Select the first or last option - whichever best suits your needs. If the middle option (Always warn me about suspicious activity) is selected, you will still be prompted to allow or deny each time you send an email from AccountRight.
- Click OK.
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title | "I/O Error in Routine" |
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| Image Added The error "I/O Error in Routine" can be caused by a temporary PDF file on your computer which is preventing the document from being created and emailed. See For help finding and deleting this file, seeError: "I/O Error in Routine" when emailing for more information. |
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| Issue | Solution | Pictures are missing from my emailed attachments | Make sure QuickTime is installed on your computer. See Logo not displaying in customised forms for more information. | Sent emails aren't appearing in my email program's Outbox or Sent Items folder | Make "cmc_logoff" or "cmc_free" |
| Here's an example of a "cmc" error: Image Added The first thing to check with "cmc" errors is that the recipients' email addresses are correct. If they are, you'll need to repair Microsoft Outlook. Here's how: If you're using | Do this |
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Outlook 2013 or later | Repair Microsoft Outlook by following the instructions in this Microsoft support article. If the error persists after repairing Outlook, complete the steps for Outlook 2010 or earlier below. | Outlook 2010 or earlier | - Close AccountRight.
- Simultaneously press the Windows Image Added and E keys on your keyboard (the Windows Image Added key is between the Ctrl and Alt keys). The File Explorer or Windows Explorer window appears.
- Navigate to the MapiEX folder in your AccountRight program folder, for example C:/PlusClassic/MapiEx
- Right-click the file called MapiEX Disable and choose Cut.
- Right-click your AccountRight program folder (such as PlusClassic) and choose Paste.
- Launch AccountRight and attempt to send your emails again.
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title | "Either there is no default mail client or the current mail client cannot fulfill the messaging request." |
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| Image Added The error "Either there is no default mail client or current mail client cannot fulfill the request" will occur if you're using the 64-bit version of Microsoft Office. Your MYOB software is only compatible with the 32-bit version of Microsoft Office. If you're using the 32-bit version of Microsoft Office and receiving this error, make sure outlook is the default email program. See this outlook article. |
Something else isn't working
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title | Sent emails not appearing in Outbox or Sent Items folder |
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| If your emails from AccountRight aren't appearing in the Outbox or Sent Items folder, make sure Outlook is set as your default email program. See Setting your default email program or email address for more information. | A field is missing from my emailed attachment, but shows if the document is printed. | Customise the form and make the field slightly If the issue persists, you might have an issue with Microsoft Outlook. Check the Microsoft support site for help and software updates.
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title | AccountRight is closing when sending multiple emails (Outlook 2016 only) |
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| If AccountRight is closing when sending multiple emails through Microsoft Outlook 2016, it usually means Outlook needs fixing. Repairing Microsoft Outlook should fix this problem - see this Microsoft support article for help. |
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title | Field missing from emailed attachment |
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| If a field is missing from an emailed attachment (but the field shows when the form is printed), customise the form to make the field larger or reduce the size of the font in the field. See this support note for instructions. | PDFs are not being attached to my emails | Security software
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title | PDF not attached to email |
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| If your emails from AccountRight don't have PDF attachments, security software on your computer might be interfering with the email being sent from AccountRight to Outlook. Try temporarily disabling security software (antivirus, firewall, etc.) to see if this identifies the program which might be interfering. You might need help from an IT person to resolve this issue. As a temporary workaround, you can re-send the email from Outlook's Outbox or Sent Items folder, or save the can save the document as a PDF file and use Outlook to attach it to an email. To save a document as a PDF file from AccountRight, display the document then click Send To and choose PDF. I want to remove |
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title | Removing emails waiting to be sent (without sending them) |
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| Open If you have an email waiting to be sent from AccountRight but you don't want to send it, open the transaction and change the Delivery Status to Already Printed or Sent . If you have lots of emails waiting that you don't want to send, disconnect your computer from the internet, "send" the emails from AccountRight, then delete them from the Outbox in Outlook. You can then reconnect your computer to the internet. I can |
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| specific customer or supplier when emailing |
| .Make | If you can't select a contact when emailing, make sure the customer's or supplier's card isn't set to Inactive (check on the Profile Tab of their card). Be aware that customer statements can't be emailed if the customers customer's outstanding balance is zero. Similarly, supplier remittance advices can't be emailed if the supplier accounts payable balance is zero. How do I set |
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title | Setting "To Be Emailed" as the default invoice delivery method for a customer |
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| ? | You can set the Invoice Delivery preference on the Selling Details tab of the customer's card (Card File command centre > Cards List > Customer tab > open the card > Selling Details tab). |
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title | Sent emails include an attachment called "Winmail.dat" |
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| Using AccountRight v19.11.2 (Australia only)? Sent emails might include an attachment called "Winmail.dat". We'll release an update soon which will address this issue. Until then, we've attached a file below to fix this issue. Right-click the attachment (MapiEX Disable.txt) and choose Save target as (or Save link as) and save the file in your AccountRight folder (e.g. C:\Premier19 or C:\Plus 19, etc.). | If you're not using AccountRight v19.11.2 and If you are using AccountRight 19.14 or above - Close AccountRight.
- Simultaneously press the WindowsImage Added and E keys on your keyboard (the WindowsImage Added key is between the Ctrl and Alt keys). The File Explorer or Windows Explorer window appears.
- Navigate to the MapiEX folder in your AccountRight program folder, for example C:/PlusClassic/MapiEx
- Right-click the file called MapiEX Disable and choose Cut.
- Right-click your AccountRight program folder (such as PlusClassic) and choose Paste.
- Launch AccountRight and attempt to send your emails again.
If the issue persists or you are using an earlier version of AccountRight try the following. As discussed in this Microsoft support article, if Outlook is set up to compose emails in Rich Text Format, Outlook will sometimes attach a file called "Winmail.dat" to your emails. To stop this, ensure Outlook is set up to compose emails in HTML or Plain Text. This setting is usually under the Mail settings in Outlook. - In Outlook 2010 and later: File > Options > Mail > Compose messages
- In Outlook 2007: Tools > Options > Mail Format > Message Format
If the issue persists, go back into the Outlook settings and change the message format from Plain Text to HTML and try emailing again. If only some recipients are receiving the Winmail.dat attachmentYou may need to reset the message format for those recipients' email addresses. Here's how: If you're using | Do this |
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Outlook 2016 or later | - Make sure the email address is not in your Outlook contacts.
- Open an email from the desired email address or start a new message to it.
- Highlight the email address, then right-click it and choose Open Outlook Properties.
- Ensure the Internet Format is set to either Let Outlook decide the best sending format or Send Plain Text only.
- Click OK.
| Outlook 2007-2013 | - Search for the contact in your Outlook Contacts.
- Double-click the contact's email address.
- Ensure the Internet Format is set to either Let Outlook decide the best sending format or Send Plain Text only.
- Click OK.
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title | Emails are sent from the wrong email address |
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| If emails from AccountRight are being sent from the wrong email address, make sure your preferred email address is set as the default in Outlook. |
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title | I'm being prompted to 'Choose Profile' when emailing |
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| Image Added If you're being prompted to 'Choose Profile' or to select a Profile Name when emailing, make sure Microsoft Outlook is open then resend the emails. |
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<h2><i class="fa fa-comments"></i> FAQs</h2><br> |
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title | Which email programs program can I use to send emails? |
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| AccountRight v19 works with Microsoft Outlook 2007 and later (32-bit versions only). If you have an Office 365 subscription, make sure Outlook is installed locally. |
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title | What AccountRight version do I need to work with Outlook 2016 or later? |
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| You'll be able to use Microsoft Outlook 2016 or later if you're using a newer AccountRight version. If you have an Office 365 subscription, make sure Outlook is installed locally. If you're in... | You'll need to use... |
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Australia | AccountRight Plus, Premier or Enterprise v19.11.2 (or later) | New Zealand | AccountRight Standard, Plus, Premier or Enterprise v19.8.1 (or later) |
To check your current AccountRight version, go to the Help menu and choose About AccountRight. To check for updates, go to the Help menu and choose Updates and then Check for Updates. To learn more about managing software updates, see the AccountRight help (Australia | New Zealand). |
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title | Can I use a web email service through Outlook? |
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| If you usually send emails via a web email service, such as Gmail, you can most likely access and send emails from Microsoft Outlook via IMAP or POP. You'll need to refer to your email provider's instructions on how to access and send your emails from Outlook, but here's some information that might help you out: |
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