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The first thing to do if you're receiving this error is to ensure you've installed all available updates for Microsoft Office. For help installing Office updates, see this Microsoft article.

If the issue persists

The error can be fixed by changing the properties of your AccountRight v19 shortcut (the icon you click to start AccountRight):

1. Close AccountRight.
2. Right-click the AccountRight shortcut and choose Properties.
3. Take note of the Target as shown in this example:
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4. Add the following to the start of the Target (you can copy this and paste it in front of your existing Target):
   
   C:\Windows\System32\cmd.exe /C "set __COMPAT_LAYER=RUNASINVOKER & start
   
   Example: If your Target is C:\Plus19\Myob.exe change it to: C:\Windows\System32\cmd.exe /C "set __COMPAT_LAYER=RUNASINVOKER & start C:\Plus19\Myob.exe"
    
5. Click OK.

Still getting the error? Uninstall and reinstall AccountRight. If you're still stuck, contact us and we'll help you out.

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The error "An email session could not be started. Please check your MAPI installation." can occur if you're not using Microsoft Outlook 2007 and later (32-bit) to send your emails.

If you are using Microsoft Outlook 2007 and later (32-bit), you can fix this error by uninstalling and reinstalling AccountRight.

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The error "A program is trying to access e-mail address information stored in Outlook." is an Outlook security warning which

occurs when sending an email through a 3rd party program. The email is from AccountRight so it's fine to click Allow to send it.

To prevent this warning you have 2 options:

You can stop this message by changing a preference in Microsoft Outlook

. This is a temporary solution

which should only be

done if you have up-to-date antivirus software on your computer. This Outlook security setting is intended to prevent malicious and unauthorised access to Outlook, so you should discuss the implications of changing it with an IT person.

To change the Outlook preference

Outlook 2010 or later

Close Microsoft Outlook. Simultaneously hold down the Shift key on your keyboard and right-click the Outlook icon (or shortcut) and choose Run as administrator. In Microsoft Outlook go to the File menu and choose Options. Click Trust Centre, then click Trust Centre Settings. Click Programmatic Access. This will display 3 options. Select the first or last option - whichever best suits your needs. If the middle option (Always warn me about suspicious activity) is selected, you will still be prompted to allow or deny each time you send an email from AccountRight. Click OK.

To change the preference in

Outlook 2007

In Microsoft Outlook go to the Tools menu and choose Trust Centre. Click Trust Centre Settings. Click Programmatic Access. This will display 3 options. Select the first or last option - whichever best suits your needs. If the middle option (Always warn me about suspicious activity) is selected, you will still be prompted to allow or deny each time you send an email from AccountRight. Click OK.

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The error "A program is trying to send an e-mail message on your behalf." is an Outlook security warning which occurs when sending an email through a 3rd party program. The email is from AccountRight so it's fine to click Allow to send it.

You can stop this message by changing a preference in Microsoft Outlook. This is a temporary solution which should only be done if you have up-to-date antivirus software on your computer. This Outlook security setting is intended to prevent malicious and unauthorised access to Outlook, so you should discuss the implications of changing it with an IT person.

To change the Outlook preference

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The error "I/O Error in Routine" can be caused by a temporary PDF file on your computer which is preventing the document from being created and emailed.

For help finding and deleting this file, seeError: "I/O Error in Routine" when emailing

.

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The error "Either there is no default mail client or current mail client cannot fulfill the request" will occur if you're using the 64-bit version of Microsoft Office. Your MYOB software is only compatible with the 32-bit version of Microsoft Office.

If you're using the 32-bit version of Microsoft Office and receiving this error, make sure outlook is the default email program. See this outlook article.

If pictures are missing from your emailed attachments, see Images not displaying in customised forms.

If your emails from AccountRight aren't appearing in the Outbox or Sent Items folder, make sure Outlook is set as your default email program.

If AccountRight is closing when sending multiple emails through Microsoft Outlook 2016, it usually means Outlook needs fixing. Repairing Microsoft Outlook should fix this problem - see this Microsoft support article for help.

If a field is missing from an emailed attachment (but the field shows when the form is printed), customise the form to make the field larger or reduce the size of the font in the field.

See this support note for instructions.

If your emails from AccountRight don't have PDF attachments, security software on your computer might be interfering with the email being sent from AccountRight to Outlook. Try temporarily disabling security software (antivirus, firewall, etc.) to see if this identifies the program which might be interfering. You might need help from an IT person to resolve this issue.

As a temporary workaround, you

can save the document as a PDF file and use Outlook to attach it to an email. To save a document as a PDF file from AccountRight, display the document then click Send To and choose PDF.

If you have an email waiting to be sent from AccountRight but you don't want to send it, open the transaction and change the Delivery Status to Already Printed or Sent .

If you have lots of emails waiting that you don't want to send, disconnect your computer from the internet, "send" the emails from AccountRight, then delete them from the Outbox in Outlook. You can then reconnect your computer to the internet.

If you can't select a contact when emailing, make sure the customer's or supplier's card isn't set to Inactive (check on the Profile Tab of their card).

Be aware that customer statements can't be emailed if the

customer's outstanding balance is zero. Similarly, supplier remittance advices can't be emailed if the supplier accounts payable balance is zero.

You can set the Invoice Delivery preference on the Selling Details tab of the customer's card (Card File command centre > Cards List > Customer tab > open the card > Selling Details tab).

If you are using AccountRight 19.14 or above

1. Close AccountRight.
2. Simultaneously press the WindowsImage Added and E keys on your keyboard (the WindowsImage Added key is between the Ctrl and Alt keys). The File Explorer or Windows Explorer window appears.
3. Navigate to the MapiEX folder in your AccountRight program folder, for example C:/PlusClassic/MapiEx
4. Right-click the file called MapiEX Disable and choose Cut.
5. Right-click your AccountRight program folder (such as PlusClassic) and choose Paste.
6. Launch AccountRight and attempt to send your emails again.

If the issue persists or you are using an earlier version of AccountRight try the following.

As discussed in this Microsoft support article, if Outlook is set up to compose emails in Rich Text Format, Outlook will sometimes attach a file called "Winmail.dat" to your emails. To stop this, ensure Outlook is set up to compose emails in

Plain Text. This setting is usually under the Mail settings in Outlook.

• In Outlook 2010 and later: File > Options > Mail > Compose messages
• In Outlook 2007: Tools > Options > Mail Format > Message Format

If the issue persists, go back into the Outlook settings and change the message format from Plain Text to HTML and try emailing again.

If only some recipients are receiving the Winmail.dat attachment

You may need to reset the message format for those recipients' email addresses. Here's how:

If emails from AccountRight are being sent from the wrong email address, make sure your preferred email address is set as the default in Outlook.

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If you're being prompted to 'Choose Profile' or to select a Profile Name when emailing, make sure Microsoft Outlook is open then resend the emails.

You'll be able to use Microsoft Outlook 2016 or later if you're using a newer AccountRight version. If you have an Office 365 subscription, make sure Outlook is installed locally.

To check your current AccountRight version, go to the Help menu and choose About AccountRight. To check for updates, go to the Help menu and choose Updates and then Check for Updates.

To learn more about managing software updates, see the AccountRight help (Australia | New Zealand).

If you usually send emails via a web email service, such as Gmail, you can most likely access and send emails from Microsoft Outlook via IMAP or POP.

You'll need to refer to your email provider's instructions on how to access and send your emails from Outlook, but here's some information that might help you out:

• Gmail
• Hotmail or outlook.com
• Yahoo Mail