Need more help?

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Before you upload

You'll need to send us

To upload your file

Create a backup of your company file

- NOT the actual company file. To create a backup, go to the File menu and choose Back Up. For more information on backing up, see the AccountRight help (Australia | New Zealand).

To upload files:

Click the applicable link (or enter the address into a web browser) based on your location:

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ANSWER ID:9256

Sometimes things don't always go to plan and you need some help to fix your data file. This might be to remove If you need a serial number removed, reset a password reset, or to repair a corruption. Whatever the reasona corrupt data file repaired, the MYOB Data File Repair Team is here to help.This support note explains how to get your file to us, and what to do when we send it

back. Before sending us your file, you need to contact us to request the service. We'll then send you an email with details on what happens next.

For more information on our data file repair services, including pricing, visit our website (Australia | New Zealand).

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title	1. Contact MYOB to arrange the service

Before sending us your file, you need to call us to request the service.

If you're in	Call us on
Australia	1300 555 123
New Zealand	0508 328 283

When you call us, we'll explain the process and provide you with:

a username and password which you'll need to upload your file to our secure server
the applicable submission form (serial number removal, password reset, or data file repair), and
any other information you might need regarding the service.

We'll then send you an email containing the required submission form which you need to complete and upload with your data file.

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title	2. Upload your file and submission form

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If you're in	Go here (or click the link)
Australia	https://datafile.myob.com.au
New Zealand	https://ftp.myob.co.nz

At the login window, enter your Username and Password. These details were provided to you by MYOB.
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Once logged in, you will see two folders:

the datafile folder is where you upload your company file

the documents folder is where you upload your submission form.
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Do not upload submission forms to the datafile folder as this will significantly delay the repair process. Also, do not select the checkboxes next to the datafile or documents folder.

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Click the datafile folder (NOT the checkbox). You need to be within the folder to upload your file.

Click Adding.

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Browse to the data file you want to upload. This will be a ZIP file (as shown in the example below). Click the file then click Open.

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Click Upload.

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Repeat steps 5 - 7 for additional data files to be uploaded. The uploaded file(s) will appear as shown in the example below.
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Need to remove an uploaded file?

Tick the checkbox next to the file then click Delete.

To upload your submission form, click Parent Directory (just above the file(s) you have uploaded), then click the documents folder (NOT the checkbox).

Click Adding and upload your completed submission form the same way you uploaded your data file(s).

Getting an error when uploading?

The following error will be encountered if you attempt to upload a file directly to the Parent Directory:

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To avoid this error, make sure you upload your files to the applicable folders. In other words, upload your data file to the datafile folder, and your submission forms to the documents folder.

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title	3. Send us a confirmation email

When all files are uploaded, send a confirmation email to the MYOB Data File Repair Team to advise that your file has been uploaded. This confirmation email will determine your place in the repair queue. If we don't receive this email, your request will not be actioned!

Where do I send the email?

If you're in	send your email here
Australia	datafiles@myob.com.au
New Zealand	data@myob.co.nz

What do I enter in the email SUBJECT?

Your Serial Number
The service you require, e.g. serial number removal, password reset, or repair
The type of service, e.g. Premium or Standard

If you're sending a file to be repaired

In the body of the email please include a description of the problem you're experiencing. Having the steps to replicate the problem will speed up our investigation.

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title	4. Download your file (after we've worked on it)

Once we've completed your request, we'll send you an email. Once you receive this email follow the steps below to download your data file.

Click the applicable link (or enter the address into a web browser) based on your location:
If you're in Go here (or click the link)
Australia
https://datafile.myob.com.au
New Zealand https://ftp.myob.co.nz
At the login window, enter your Username and Password. These details were provided to you by MYOB.
Click the datafile folder. You should be able to see the updated file as shown in the example below.
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Click the file.
At the prompt, click Save and choose where you want to save the file.
You can now restore the file in your MYOB software. For help with this, see Restoring a repaired company file.

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The time it takes to upload or download files depends on the file size, your internet connection speed, and the amount of internet traffic.

. If using the new AccountRight, don't enter a password on the back up screen.
Name the backup file as instructed in the email we sent you. Back up files that are not named correctly can't be processed.
Access the datafile dropzone using the link in the email we sent you.
Click Adding.
Find and click on your back up file then click Open.
Click Upload.

If you need more help or experience any issues uploading your file, reply to the email we sent you or contact us.

Once your file is fixed, learn how to download and restore the repaired file.

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title	Related topics

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Backing up and restoring company files (Australia)

Backing up and restoring company files (New Zealand)

Downloading AccountRight

Forgotten, lost, or unknown password

Serial number change or removal

Restoring a repaired company file

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To upload files:

ANSWER ID:9256

Getting an error when uploading?

Where do I send the email?

What do I enter in the email SUBJECT?

If you're sending a file to be repaired

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