Need more help?

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Before sending us your file, you need to call us to request the service (Australia 1300 555 123 or New Zealand 0508 328 283).

When you call we'll explain the process and provide:

a username and password which you'll need to

To upload your file

to our secure server

the applicable submission form (serial number removal, password reset, or data file repair), and

any other information you might need regarding the service.

We'll then email you the required submission form which you need to complete and upload with your data file.

Create a backup

You'll need to send us a backup

of your company file

- NOT the actual company file. To create a backup, go to the File menu and choose Back Up. For more information on backing up, see the AccountRight help (Australia | New Zealand).

For Australian clients, go to https://datafile.myob.com.au or for New Zealand go to https://ftp.myob.co.nz
At the login window, enter your Username and Password. These details were provided to you by MYOB.
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Once logged in, you will see two folders:
- the datafile folder is where you upload your company file
- the documents folder is where you upload your submission form.
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Click the datafile folder (NOT the checkbox). You need to be within this folder to upload your file.
Click Adding.
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Browse to the backup file you want to upload. This will be a ZIP file (as shown in the example below). Click the file then click Open.
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Click Upload.
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Repeat steps 4 - 6 for additional data files to be uploaded. The uploaded file(s) will appear as shown in the example below.
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ANSWER ID:9256

If you need a serial number removed, a password reset, or a corrupt data file repaired, the MYOB Data File Repair Team is here to help.

This support note explains how to get your file to us and what to do when we send it back. Before sending us your file, you need to contact us to request the service. We'll then send you an email with details on what happens next.

For more information on our data file repair services, including pricing, visit our website (Australia | New Zealand).

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title	1. Contact MYOB to arrange the service

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title	2. Upload your file and submission form

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To remove an uploaded file Tick the checkbox next to the file then click Delete.

To upload your submission form, click Parent Directory (just above your uploaded file), then click the documents folder (NOT the checkbox).

Click Adding and upload your completed submission form the same way you uploaded your backup file.

Getting an error when uploading?

The following error will be encountered if you attempt to upload a file directly to the Parent Directory:

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To avoid this error, make sure you upload your files to the applicable folders. In other words, upload your data file to the datafile folder, and your submission forms to the documents folder.

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title	3. Send us a confirmation email

When all files are uploaded, send a confirmation email to the MYOB Data File Repair Team to advise that your file has been uploaded. For Australian clients email datafiles@myob.com.au, or New Zealand clients email data@myob.co.nz

This confirmation email will determine your place in the repair queue. If we don't receive this email, your request will not be actioned!

Include these details in the email SUBJECT

Your Serial Number
The service you require, e.g. serial number removal, password reset, or repair
The type of service, e.g. Premium or Standard

If you're sending a file to be repaired

In the body of the email please include a description of the problem you're experiencing. Having the steps to replicate the problem will speed up our investigation.

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title	4. Download your file (after we've worked on it)

Once we've completed your request, we'll send you an email. Complete these steps to download your data file.

For Australian clients, go to https://datafile.myob.com.au or for New Zealand go to https://ftp.myob.co.nz
At the login window, enter your Username and Password. These details were provided to you by MYOB.
Click the datafile folder. You should be able to see your repaired file as shown in the example below.
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Right-click the file and choose Save link as or Save target as and choose where to save the file. Take note of where you save it.

You can now restore the file in AccountRight. For help see Restoring a repaired company file.

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Upload and download speeds will vary depends on the file size, your internet connection speed, and the amount of internet traffic.

. If using the new AccountRight, don't enter a password on the back up screen.
Name the backup file as instructed in the email we sent you. Back up files that are not named correctly can't be processed.
Access the datafile dropzone using the link in the email we sent you.
Click Adding.
Find and click on your back up file then click Open.
Click Upload.

If you need more help or experience any issues uploading your file, reply to the email we sent you or contact us.

Once your file is fixed, learn how to download and restore the repaired file.

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title	Related topics

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Backing up and restoring company files (Australia)

Backing up and restoring company files (New Zealand)

Downloading AccountRight from my.MYOB

Forgotten, lost, or unknown password

Serial number change or removal

Restoring a repaired company file

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ANSWER ID:9256

Getting an error when uploading?

Include these details in the email SUBJECT

If you're sending a file to be repaired

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