Need more help?

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Right-click the following link and choose to save the file to

your Desktop

your Desktop: MAPI Fixit Tool.
Double-click the

downloaded ZIP file to

downloaded ZIP file to open it. You'll see it

contains a

contains a single file called CheckMAPI.VBS

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Double-click the

file

file CheckMAPI.VBS

to

to open the tool.
If this warning appears, click Yes, open this file.
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If prompted to run as Administrator, click Yes.
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Follow the on-screen prompts to run the tool and fix your issue.

If you need to undo the changes made by this tool, double-click the

file

file CheckMAPI.VBS to run the tool again. You'll then have the option

to restore

to restore your original Windows settings.

If the error persists

If running the tool provided above doesn't fix the issue, it means something is preventing the tool from making the required change. This means you'll probably need help from an IT technician to manually create the required registry entry.

This info will assist the IT technician:

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ANSWER ID:9229

This error occurs if a required Windows file (MAPI32.dllThe error "Cannot load "MAPI32.dll". Please install MAPI" means a required component (MAPI) is missing from your computer. This can occur when software is removed or upgraded.

Solution

We've provided a tool below which will MAPI Fixit Tool below to replace the missing MAPI32component. dll file. Complete these steps Complete the following steps on the computer you 're trying to send emails from:

Close AccountRight.

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For IT technicians

The MAPI Fixit Tool provided above restores a default Windows Registry value. If the tool is unable to modify the registry directly, the registry key (String Value) can be created or updated manually.

For 32-bit versions of windows:

Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem
Registry Value Name: MAPI
Type: REG_SZ
Registry Value: 1

For 64-bit versions of windows:

Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows Messaging Subsystem
Registry Value Name: MAPI
Type: REG_SZ
Registry Value: 1

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Key

If the error persists

ANSWER ID:9229

Solution

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