Double-check what's been paid through Process Payroll to determine if a pay is missing or needs correction. This is best done with the following payroll reports:

• Employees - Activity Summary
• Employees - Activity Detail
• Employees - Payroll Advice
• Superannuation - Accrual by Category
• Superannuation - Accrual by Fund Summary
• Superannuation - Accrual by Fund Detail
• Superannuation - Employee Advice Summary
• Superannuation - Employee Advice Detail
• Payroll Liabilities - by Category
• Transaction Journals - Payroll Journal

These reports source their information from

pay run transactions. If you suspect there's a problem with the pay run values, run the reports for monthly periods to pinpoint suspect values.

The Pay History in an employee's card is stored on a monthly basis, and you can select the Month, Quarter or Year to Date values to report on:

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To identify where the discrepancy lies, you need to start with a wide date range then gradually narrow this down to pinpoint the cause.

Start by comparing the Year to Date values in the card's Pay History with the figures in your reports for the full payroll year (select Year to Date in the Show Pay History for field). If the values differ for the year, re-run your reports for the 1st quarter and compare the values to the Pay History for 1^st Quarter.

When you identify which quarter has the invalid information, re-run the reports and compare the Pay History month by month.

The most common cause of reports not balancing is that the pays are being compared against the Pay History and due to the dates in use, more or less than a whole month is being reported and compared.