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ANSWER ID:12033

This error is caused by a corrupt file on your computer. Follow the instructions below to fix this error.

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title	To download and run the register.bat file

Close Payroll.
Click the applicable file at the bottom of this support note (register32.bat or register64.bat)
To determine whether you're using a 32- or 64-bit version of Windows, simultaneously press the Windows and Pause keys on your keyboard.
Alternatively, click Start > Settings > System > About.
The displayed window will tell you whether your Windows version is 32- or 64-bit.

Right-click the appropriate file and save it to your Desktop.

If your Windows version is 32-bit, use the register32.bat file.
If your Windows version is 64-bit, use the register64.bat file.

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Not sure if you're using a 32- or 64-bit version of Windows?

Simultaneously press the Windows and Pause keys on your keyboard. The displayed window includes information on whether the Windows version is 32- or 64-bit.

Choose to save the file to your Desktop.
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Right-click the downloaded file and choose Run as administrator.
At the prompt, press any key to continue.
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When the process is finished, close the two open windows.
Restart your computer.