Uninstalling and reinstalling AccountRight will replace any missing or damaged OfficeLink files. - Close all programs on your computer.
- Access the list of programs installed on your computer:
- In Windows 8 or later: Right-click in the screen's bottom-left corner and choose Programs and Features.
- In Windows 7/Vista: Click the Windows Start button and choose Control Panel then choose Programs and Features.
- Click the MYOB AccountRight software to be uninstalled then click Change. In some Windows versions this may appear as Change/Uninstall.
- If a confirmation message is displayed, click Yes.
- If the Setup window is displayed, select the Remove option.
- Click Next.
- Click Yes to the confirmation message.
- Click Finish once the uninstall process is complete.
- Restart your computer.
- Close all programs on your computer. This includes disabling any anti-virus software.
- Place the MYOB software CD into the disc drive. If the installation window does not automatically display:
- Simultaneously press the Windows and E keys on your keyboard to display My Computer (or Computer).
- Double-click your CD-ROM drive (usually the D: drive).
- Locate the file named autorun.exe and double-click it.
- Follow the on screen prompts to complete the installation.
- When complete, restart your computer.
- Test the AccountRight function you were performing when the error occurred to see if the issue is fixed.
If needed you can download AccountRight from my.MYOB (providing you have an active support subscription). Once you've downloaded the installation file, complete the following: - Close all programs on your computer. This includes temporarily disabling antivirus program.
- Double-click the downloaded installation file. The installation will begin.
- Follow the on screen prompts to complete the installation.
- When complete, restart your computer and re-enable your antivirus program.
- Test the AccountRight function you were performing when the error occurred to see if the issue is fixed.
If the error persists, continue to task 4. |