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When 2-factor authentication is turned on, you might not always have access to your authenticator app when signing in to your MYOB account.

That's when your one-time use backup codes come in handy. These codes were generated when you set up 2-factor authentication and allow you to sign in to your MYOB account when you can't access your phone.

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Lost your backup codes? You can download your 2FA backup codes at any time from the Security Centre. For more information, see Using the Security Centre.

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titleSigning in using a backup code

Signing in using a backup code

Start by signing in to your MYOB account. 

A screen will appear asking for a verification code.

  1. Click Try a different way to verify your account.
     
  2. Click Use one of your backup codes.
     
  3. Enter your backup code in the backup code field.
     
  4. Click Sign in, and you will gain access to your MYOB account. Note that the backup code you just used to sign in will no longer be usable.
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<h2><i class="fa fa-comments"></i>&nbsp;&nbsp;FAQs</h2><br>
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titleI don't have access to my authenticator app or backup codes - how can I sign in to my account?

I don't have access to my authenticator app or backup codes - how can I sign in to my account?

If you're asked for a verification code but don't have access to your authenticator app or backup codes, please contact us.

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titleRelated topics
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2-factor authentication

Setting up 2-factor authentication

Using your backup codes

Turning off 2-factor authentication

Using the Security Centre

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