Code: CMN.ATO.AUTH.006

Message: The software provider has not been nominated to secure your online (cloud) transmissions.

Details: You'll see this error if the Agent ABN or the Practice ABN in Tax and the ABN registered in the ATO access Manager for the Software ID aren't the same. This can happen if you have multiple agents or you used the company or business ABN in Tax.

To fix the issue:

• Make sure that both the ATO Access Manager and MYOB Tax have matching ABNs
• Complete the onboarding process again using the Authorise Agents option on the Lodgment Manager homepage.
  Once the ABN has been confirmed in ATO Access Manager and MYOB Tax, you can continue lodging.
  
  

Code: CMN.ATO.AUTH.007

Message: You do not have the correct permissions to submit this request or retrieve this file. Contact your AUSkey administrator to authorise your AUSkey for the relevant registered agent number.

Details: Review your permissions in Access Manager or contact your AUSKEY administrator. Check that the client identifiers on your client record in your software are correct:

• Is the ABN correct for the TFN?
• Is the TFN correct for the client name?
• Is the ABN correct for the client name?

To fix the issue:

Check the following and relodge the return:

1. In ATO Access manager under Access/Permissions, check if the agent number is added, it has full permissions and can Prepare and Lodge returns of that type.
2. Check if your client's ABN is active on abr.business.gov.au. If it's no longer active, remove the ABN in the tax return—Return Properties > General tab.
3. Check on the ATO Tax Agent Portal that the:
   • client is listed under the tax obligations subsection. If it's missing, add it.
   • ABN, TFN and Client Activity Center (ABN Branch Number) are the same as those entered in MYOB Tax. Enter the ABN Branch Number—Return Properties > General tab > Division number.
4. Check that the tax return is assigned to the correct agent—Return Properties > Staff tab.

If it's still an issue, delete and re-add the client on the ATO tax agent portal.

Code: CMN.ATO.AUTH.008

Message: Your nomination with the online (cloud) software provider does not contain the correct Software ID.

Details: Your nomination with the software provider might not have the correct Software ID in Access Manager. To resolve, log on to Access Manager (AUSkey required), select ?my nominated software provider? and update the nomination, or call the ATO.

Provide the following details:

• Software provider name and/or their ABN
• Software ID

You are not authorised to lodge on behalf of this client.

Code: CMN.ATO.AUTH.011

Message: The client you transmitted is not associated with the agent number you supplied and cannot be authorised.

Details: A link between your client and your agent number does not exist for the selected task. You'll get this error if the details in the tax return don't match the ATO records.

Check that you've added this client to your registered agent number. You might also check that you've entered the right client identifier, also that you're using the right registered agent number, then try again.

For example the: 

• taxpayer's ABN in the tax return—Return Properties > General tab does not match the one in the ABN register abr.business.gov.au for the same taxpayer
• name on the CU form doesn't match the details on the ATO Portal or in abr.business.gov.au.

To fix the issue:

Edit the details in the tax return to match the details in the ATO records. Remember that text is case sensitive. If you're still getting the error, contact the ATO

Code: CMN.ATO.GEN.XBRL03 

Code: CMN.ATO.GEN.000411

Message: Suburb/Town/City cannot contain state code

Details: You'll see this issue on the Rental schedule (B).

To fix the issue:

Remove any State code in the Suburb/Town field. For example, in the suburb EAST VIC PARK, remove the VIC.

Code:  CMN.ATO.GEN.000417

Message: Non-Individual name cannot end with "T/A", "T/A P'ship", "T/A Pship", "T/A P/Ship" or "T/A Partnership"

To fix this issue:

We've added an F3 validation check to item 36: Business name of main business.

Code: CMN.ATO.GEN.000459

Message: Title is invalid

You'll see this error when you select the title RtRev Bishop.

Code: CMN.ATO.GEN.200001

Message: An  An unexpected error has occurred. Contact the ATO

Details: You You'll see this error if the Practice ABN and/or the Tax Agent ABN do not match with the registered name.

To fix the issue:

1. Check if the practice ABN is registered and active on abr.business.gov.au.
2. Check the TAN is present and valid on tbp.gov.au.
3. If the TAN is registered, check the name used for the TAN matches the name listed against the practice ABN on abr.business.gov.au.
4. If all of the above is correct, check that the ABN entered in the return is also correct.

If this is still an issue contact the ATO.

Code: CMN.ATO.GEN.410063

Message: Given name must contain at least one alphabetical character.

To fix the issue:

Remove any hyphens in the Given name and relodge.

Code: CMN.ATO.GEN.410218

Message: First given name must be entered if Other given names is entered.

You'll see this error in the Interest and dividends paid (BT) schedule when the person's first given name is blank but you've entered a value in Other given names.

To fix the issue:

Enter a name in the First given name field as this field is mandatory and relodge.

Code: CMN.ATO.GEN.500125

Message: Branch code must not be provided for Role Type IT

To fix the issue:

Enter the ABN Branch code in the CUREL and CUADDR forms and relodge.

Code: CMN.ATO.ODRPT.EM1001 

Message: Only one 'Whole of Agency' report can be requested per day

You can only request the ASLR once a day. If you reschedule it, you'll get this error.

Code: CMN.ATO.AS.EM023

Message: You must select a reason for the variation at T4.

Select a reason from the drop list at T4 and relodge.

Code: CMN.ATO.AS.EM024

Message: Access to the activity statement is not available. Contact the ATO.

Details: This could be due to:

• you not being authorised to have access
• the record is restricted
• the ABN you've provided is not recognised by the Tax Office
• the TFN you've provided is not acceptable, or
• your proof of identity is not accepted.

To check that these details are correct, contact the ATO on 1300 139 373. You'll need to supply the following information:

• name
• address
• TFN or ABN
• account or client account number (if applicable)
• the activity statement period.

To fix the issue:

Make sure you've entered the correct ABN or Branch code if relevant, or TFN when generating a Single Request in the Activity Statement Obligations homepage. You might also also check your permissions to lodge activity statements in the ATO Access Manager

Code: CMN.ATO.AS.EM060

Message: <Field> was reported as <amount> and will be corrected to <amount>

You'll see this error if the amounts in the activity statement do not match the ATO data.

To fix the issue:

Edit the activity statement to match the amount shown on the rejection message and re-lodge.

Code: CMN.ATO.AS.EM063

Message: The activity statement you are trying to lodge has been either lodged, cancelled or discontinued.

Details: Access to the activity statement is not available. Contact ATO.

You could check with the client to see if it has been lodged, cancelled or discontinued. If it's been lodged, then update its status to lodged.

Code: CMN.ATO.ASIDS.EM170

Message: Label 8A or 8B is not valid for this activity statement. The value has been removed.

We fixed this in release 2018.1a. Download the latest release from my.myob.

440147

This error occurs in the International Dealings Schedule.

Solution: We've addressed these issue in hotfix 52701915.

Code: CMN.ATO.DISGEN.500025XML03

Message: Individual investor- Other given names must not exceed 15 characters

We fixed this issue in release 2019.0b. Download the latest release from my.myob.

Text": "A field contains invalid data (such as letters in numeric or date field).",

Description: This rejection happens if you've entered more than 2 digits or special characters in the area code field in the phone number.

Solution: We're aware of this and working on a solution.

Make sure you enter only 2 digits such as 04, 61, and no special characters like + 

Code: CMN.ATO.GEN.XML03

Text: "A field contains invalid data (such as letters in numeric or date field)."

 Value '0' was either too large or too small for PositiveInteger."

Description: This rejection happens if you've entered a zero in a field but requires a number greater than zero.

Solution: The rejection report will show which field requires a number greater than zero. Enter the details and re-lodge.

Code: CMN.ATO.DDCTNSINCLDTS.00004 000014

Message: Incorrect car expenses calculation method details provided.

We fixed this issue in release 2019.0a. Download the latest release from my.myob. Summary: When a positive Superannuation income stream tax withheld amount is present and the answer to the question "Are you under 60 years of age and a death benefits dependant, where the deceased died at 60 years or over?" is 'no' (false), a positive amount for Superannuation income stream taxable component taxed element, Superannuation income stream taxable component untaxed element, Superannuation income stream tax free component, Superannuation income stream lump sum in arrears taxable component taxed element, Superannuation income stream lump sum in arrears taxable component untaxed element or Superannuation income stream lump sum in arrears tax free component must also be provided

Solution: To fix the issue, call support and quote the rejection error number.

Code: CMN.ATO.DDCTNSINCLDTS.00008 000375

Message: Car expenses logbook details must be provided provided.

We fixed this issue in release 2019.0a. Download the latest release from my.myob. 

Summary: Business income statement industry production type must not be provided.

The error happens when there's industry production type in the business income statements and payment summaries (bip) worksheet.

Solution: To fix the issue, remove the code from industry production type and relodge.

Code: CMN.ATO.IITRINCDLTS.730208 000391

Message: Low value pool deductions amount is incorrect.

We fixed this issue in release 2019.0a. Download the latest release from my.myob.

Summary: Trust credits from income and tax offsets details is complete.

Code: CMN.ATO.INCDLTS.000392
Summary: Credit for tax paid by trust must be provided.

These errors happen on the Consolidated trust distributions (ctd) worksheets, where the Reason the trustee paid tax from trusts field is completed when not required.

Image Added

Solution: We've addressed these issue in hotfix 52701915.

Code: CMN.ATO.FITRINCDTLS.434345 

Message: Subtotal 2 amount must equal zero.

We fixed this issue in release 2019.0a. Download the latest release from my.myob. 

000381

This occurs in the Distributions received from Trusts (dit) worksheet.

Summary: Non-primary production net income from trusts amount details are incomplete".

Detail: "Where Non-primary production net income from trusts (less capital gains, foreign income and franked distributions) is present, both the Non-primary production managed investment scheme amount and the Non-primary production remaining trust amount must be provided".

Enter a value 0 or greater at Label Share of label U Income related to financial invest.

Solution: We've addressed these issue in hotfix 52701915.

Code: CMN.ATO.IDSINCDTLS.440567Message: Financial arrangements information is required.
If there is a 'Yes' response to 'Did you have a financial arrangement for the purposes of Division 230 that did not give rise to a debt interest for the purposes of Division 974?' then Total TOFA value, Total value of TOFA gains and Total value of TOFA losses must be completed.We fixed this issue in release 2019.0b. Download the latest release from my.myob. 000384

This occurs in the Distributions received from Trusts (dit) worksheet.

Summary: Franked distributions from trust amount details are incomplete.

Detail: "Where Franked distributions from trusts is present, both the franked distributions from trusts relating to investments and franked distributions remaining amount from trust must be provided."

Enter a value 0 or greater at label Franked distribs relating to invest. in Label C.

Solution: We've addressed these issue in hotfix 52701915.

Code

100031

This error incorrectly occurs when you validate the tax return in MYOB.

Solution:

We're aware of this issue and working on a solution. As a workaround, lodge via paper.

CMN.ATO.IITR.EM0015  

Message: Date of birth does not match ATO records 

Details: To update your ATO records for the name, gender or date of birth, search for Updating your details with us on ato.gov.au.

This message indicates that the client's date of birth does not match the ATO records.

To fix this issue:

Check and confirm the client's date of birth and change it in your database. This will ensure the correct date is used in the return.

730083 -Gross interest amount must be provided.

This error occurs in the interest income worksheet where there are 2 or more ATO pre-fill data and an incorrect total is integrating into Item 10 in the tax return.

This is a refreshing issue.

Solution:

1. Go to the interest worksheet.
2. Click the blank TFN withholding field (the non-ATO pre-fill field) and press tab.
3. Press F6 to close out of the worksheet.

Code: CMN.ATO.IITR.EM0043 

Message: A tax return for this period has already been lodged

 If you receive this message, check the ATO Tax Agent Portal to see if the return is lodged. If it shows as Lodged, update the status to Lodged730085 - TFN amounts withheld from gross interest in incorrect.

This error occurs in the interest income worksheet if the TFN amount withheld has cents.

We're investigating this issue.

Workaround: As a workaround, remove any cents from the TFN amount withheld field and re-lodge.

Message: Part year tax-free threshold date must be within Income Tax year

Details: Where Part year tax-free threshold date has been entered, the date must be between the period start and period end dates of the Individual tax return (IITR) lodged.

To fix the issue:

Check what you've entered at label A2 and relodge.

Code: CMN.ATO.IITR.EM60022  

Message: Number of months eligible for the tax-free threshold must be within the income year.

To fix the issue:

Check the dates and relodge730088, CMN.ATO.IITR.730354, CMN.ATO.IITR.730356 and CMN.ATO.IITR.730355

This error occurs at item 20 Foreign source income and foreign assets or property:

• Label D Net foreign pension or annuity income WITH an undeducted purchase price
• Label L Net foreign pension or annuity income WITHOUT an undeducted purchase price.

Solution: We've addressed this issue in hotfix 52701915.

CMN.ATO.IITR.000213

Message: All ETP details required

We fixed this in release 2018.2. Download the latest release from my.myob .

730089 - Assessable foreign source income must be provided.

This error occurs when there's foreign income worksheet in the Distributions from Managed fund worksheet.

This is a refreshing issue.

Solution:

1. Open the Distributions from managed fund worksheet.
2. Tab through the fields.
3. Press F6 to close out of the worksheet.

Code: CMN.ATO.IITR.001089

Message: The spouse is not within the correct age range.

The spouse must be between preservation age and 59 at the time they received a superannuation lump sum payment where the taxed element has a zero tax rate.

As at August 2019, the ATO are reviewing the test that produces this message.

We've changed this message to a warning in the meantime.

See KB 37417886 before lodging the return

730094 - Other net foreign source income - dividend income or managed investment scheme income from foreign companies - including from foreign partnerships amount must be provided.

This error occurs if you've completed the franking credit amount in the Trans Tasman tab in the foreign income (for) worksheet.

Solution: We're investigating this issue. In the meantime, call support for a fix.

Code: CMN.ATO.IITR.023015

Message: Adjusted taxable income incorrect

We fixed this in release 2018.2. Download the latest release from my.myob 730095 or CMN.ATO.IITR.730097 or CMN.ATO.IITR.310076  

This error occurs when there's foreign income in the distributions from managed fund worksheet.

Solution: We're investigating this issue.

CMN.ATO.IITR.

730096 - Other foreign source income amount must be provided. Where any Other foreign income gross amounts are present in the attached Income Details schedule, the Other foreign source income amount must be provided

This error occurs if there's a foreign tax paid but no foreign income.

Solution: We're investigating this issue. In the meantime, call support for a fix.

Code: CMN.ATO.IITR.730199
The Dividends - Franked amount must equal the sum of all Dividends franked amounts reported for the individual in the attached Income Details schedule

This is a rounding issue in the Dividends worksheet.

Solution: Round down any amount with cents in the Franked amount field and re-lodge.

Code: CMN.ATO.IITR.301101 

Message: Estimated total income is incorrect.

We fixed this issue in release 2019.0a. Download the latest release from my.myob730285
Other income type category 1 - Amount is incorrect (cate 1 integrate).

This issue can occur when there's

• an expense for pest control in the multi rental property schedule
• D15 other deductions claim code type O.

Workaround:

To fix the error:

• where there is a rental expense in pest control, remove the expense amount from pest control and enter in Sundry expenses.
• where there is an amount at D15, don't use claim type O. If no other code is relevant, contact the ATO to get information on the correct code.

Code: CMN.ATO.IITR.

Message: All Australian superannuation lump sum payments must be provided

We fixed this issue in release 2018.1a. Download the latest release from 730359

This error occurs if there's is more than Foreign employment non payment summary

Solution: This issue is fixed in MYOB Tax version 2020.1, Download the version from my.myob.

Code: CMN.ATO.IITR.

730377
Country of residence for tax purposes when interest was paid or credited must be provided.

Code: CMN.ATO.IITR.730412 - Share of net income from trusts less capital gains, foreign income, and franking distributions amount is incorrect.

This error occurs in the distribution of managed fund (dim) worksheet where there is a negative amount (with cents) in the Non-primary production income from managed fund field.

We're aware of this issue and working on a solution

In the meantime, as a workaround remove any cents from the Non-primary production income from managed fund field in the managed fund (dim) worksheet.

Code: CMN.ATO.IDSIITR.440567EM0015  

Message: Financial arrangements information is required.
If there is a 'Yes' response to 'Did you have a financial arrangement for the purposes of Division 230 that did not give rise to a debt interest for the purposes of Division 974?' then Total TOFA value, Total value of TOFA gains and Total value of TOFA losses must be completed.We fixed this issue in release 2019.0b. Download the latest release from my.myob. Date of birth does not match ATO records 

Details: To update your ATO records for the name, gender or date of birth, search for Updating your details with us on ato.gov.au.

This message indicates that the client's date of birth does not match the ATO records.

To fix this issue:

Check and confirm the client's date of birth and change it in your database. This will ensure the correct date is used in the return.

Code: CMN.ATO.

IITR.

EM0043 

Error: Http status code: 400-BadRequest. Message: Payload issue. Contact Support

This error occurs when lodging a 2020 CU form. The form is stuck as Transmitting.

We've fixed this issue on 20 July 2020.