PS Help: MYOB OnTheGo
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Errors

This section will list the errors that may occur when loading the lookup.xml file and how to resolve the error.

 

Error messageExplanation and resolution
UI Expand
titleAccess to file
path
[path] was denied

This error could occur because the account that the application is running under does not have access privileges to the file/folder.

To resolve this error, try the following:

  • Check the permissions on the file or the folder the file is saved in.

  • Ensure that the MYOB OnTheGo service is running under an account that has access to the specified file and folder that the file is saved in.

UI Expand
titleFile not found in the file path [path]

This error could occur due to one of the following reasons:

  • You are running the MYOB OnTheGo Diagnostic Tool on the wrong computer/server.

The MYOB OnTheGo Diagnostic Tool must be run on the same computer/server where the MYOB OnTheGo service is installed.

  • The MYOB OnTheGo service has not been installed correctly as the file does not exist.

  • The MYOB OnTheGo service is looking in the wrong location.

  • The specified directory has been deleted.

To resolve this error:

  • Check that the MYOB OnTheGo service is installed on this computer/server.

  • If it is not installed, install the MYOB OnTheGo service.

See Checking your MYOB OnTheGo service

UI Expand
titleDirectory not found for the file path [path]

This error could occur due to one of the following reasons:

  • You are running the MYOB OnTheGo Diagnostic Tool on the wrong computer/server.

The MYOB OnTheGo Diagnostic Tool must be run on the same computer/server where the MYOB OnTheGo service is installed.

  • The MYOB OnTheGo service has not been installed correctly as the file does not exist.

  • The MYOB OnTheGo service is looking in the wrong location.

  • The specified directory has been deleted.

To resolve this error:

  • Check that the MYOB OnTheGo service is installed on this computer/server.

  • If it is not installed, install the MYOB OnTheGo service.

See Checking your MYOB OnTheGo service 

UI Expand
titleCould not load the file path [path]

An unexpected error has occurred while trying to open the lookup.xml file.

The most likely cause for this issue is the specified path, file name or both exceed the system-defined maximum length or that the path is in an invalid format.

Please contact MYOB Support for assistance.

UI Expand
titleError when trying to parse xml, lookup.xml file is invalid

This error could occur because someone is manually editing the lookup.xml file.

To resolve this error, locate the lookup.xml file and correct the invalid xml.

UI Expand
titleThe lookup.xml file is empty or invalid

If you get this error, it means that the file is empty or does not contain any valid connection string elements.

This error could occur due to one of the following reasons:

  • You haven’t activated MYOB OnTheGo for any databases used in your practice.

  • Someone has been manually editing the lookup.xml file.

To resolve this error, activate MYOB OnTheGo for your practice.

UI Expand
titleError when trying to parse one or more rows in the lookup.xml file

This error could occur because the connection string in the lookup.xml file has been manually edited.

To resolve this error, locate the lookup.xml file and correct the invalid xml.

 

 

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Using the diagnostic tool 

Checking your MYOB OnTheGo service

Reading the lookup.xml file location

Checking the database

Checking the web connections

...

practiceSolutionsHelp
Accountants and Partners
Practice Manager
OnTheGo (AU)
OnTheGo (NZ)
Australia
New Zealand

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  Overview

  Setting up MYOB OnTheGo

  Using the diagnostic tool

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