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| Date | Issue | Description | Workaround | Status | Reference |
|---|---|---|---|---|---|
| 16/12/2022 | Cannot import from MYOB Advanced Payroll due to missing probation | The field "Probation Period" is in MYOB Advanced Workforce Management but not in Payroll until an upcoming release. | In the exported file from MYOB Advanced Payroll
| Under investigation | Not available |
| 16/12/2022 | Issues when signing into MYOB Workforce Management | When signing into MYOB Workforce Management, you may encounter one of the following:
| Make sure all custom permission groups have minimum access of "View Own Employee Profile". Clear web browser's cache and cookies. | Under investigation | CE00033545 |
| 12/12/2022 | (NZ only) Alternative holiday based solely on standard hours | If an employee does not have standard hours for either Sunday or Tuesday, or they work differently from their scheduled standard hours, their alternative public holiday may incorrectly calculate as being on Sunday. This can affect payroll amounts if an employee picks up a shift on Sunday or Tuesday. | No workaround. | Under investigation | Not available |
| 11/11/2022 | New employee cannot onboard with invitation link due to an error | If a new employee clicked the invitation link and did not complete the onboarding, when they resume later they may get an error "The invitation for this employee has already been accepted". | Ask the onboarding employee to log in directly at https://advancedteam.myob.com/ or click on the Onboarding tab on the top right to complete the remaining onboarding steps. | Under investigation | CE00032548 |
| 26/10/2022 | Roster screen is not updating | Any saved changes made to the Roster screen is not updated to show. | Clear cookies, especially cookies for advancedteam.myob.com, then perform a hard refresh by holding down Ctrl and the web browser's refresh button or the F5 key. | Under investigation | CE00032043 |
| 26/10/2022 | "View basic employees information" not showing list of employees | After ticking the "view basic employees information" tickbox in a custom permission group, users with that custom permission group may not see list of employees. | Assign the inbuilt Manager permission group to the required users. | Under investigation | CE00032047 |
| 21/10/2022 | Cannot create new system users | In Manage System Users, you may get an "Unauthorized" error when you click Create new system user. | Add system users by adding as a new employee. | Under investigation | CE00031969 |
| 17/10/2022 | Error when saving a shift over the change of daylight saving time | When you create an overnight shift over the change of daylight saving time, you may get an error "End time must be after start time". | Separate into two shifts. | Under investigation | CE00031804 |
| 19/05/2022 | Partner and Administrator users cannot see Security settings | Partner and Administrator users have no access to Security tab in Company Settings. | Contact MYOB Support to change MFA settings for any permission groups. | Under investigation | CE00027099 |