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- Created by admin, last modified by AdrianC on Dec 05, 2016
https://help.myob.com/wiki/x/qQmc
RetailManager
ANSWER ID:32430
This support notes describes the error messages and transaction decline codes that can be displayed on your MYOB EFTPOS terminal.
Error messages
| Message | Description |
| Wait for Operator | The customer swiped the card before the sale was finalised in MYOB RetailManager. The terminal is waiting to receive the amount from the POS system. |
| Cable not connected | The Ethernet cable or the data network has been disconnected or the connection has failed. " Check that one end of the Ethernet cable is correctly inserted into the Ethernet port of the MYOB EFTPOS terminal and that the other end is inserted into a spare port on your router, modem or switch. " Check that your router, modem or switch and internet connection are active. |
| Signing On ... Please Wait | The terminal has been powered on and is connecting to receive merchant and terminal specific configuration data. |
| Connection error - Sign On Failed | After powering on or restarting the terminal, it has failed to connect. Press RETRY. If it still fails to connect, try the suggestions below before contacting MYOB Client Support on 1300 555 115. " Ensure that one end of the Ethernet cable is correctly inserted into the Ethernet port of the terminal and that the other end is correctly inserted into a spare port on your router, modem or switch. " Ensure your router, modem or switch and internet connection are active. " Your firewall may be blocking access to connect. Confirm that you can connect by going to the Tyro website and testing your connectivity. Go to tyro.com/selftest/ for more information. " Your terminal has not yet been assigned to your merchant account. Call Client Support on 1300 555 115 to have the terminal assigned to your account. |
| Out of order tampered state | Your terminal has been dropped, damaged or tampered with and will need to be replaced. Call MYOB Client Support on 1300 555 115 to have the terminal replaced. |
Transaction decline codes
| Message | Description |
| 01 Call Issuer | Cardholder needs to contact card issuer |
| 02 Call Issuer | Cardholder needs to contact card issuer |
| 05 Do not honor | Cardholder needs to contact card issuer |
| 13 Refund declined | Contact MYOB Client Support on 1300 555 115 |
| 14 Decline | Invalid card number entered |
| 51 Decline | Insufficient funds/over credit limit |
| 54 Decline | Expired card |
| 55 Decline | Invalid PIN/wrong PIN |
| 61 Decline | Daily withdrawal limit exceeded |
| 75 Decline | Allowable number of PIN tries exceeded |
| 91 Decline | Card issuer system inoperative |
| 38 Capture | Allowable PIN attempts exceeded |
| 41 Capture | Lost card |
| 43 Capture | Stolen card |
| N7 CVV2/CVV invalid | CVV or CVV2 is invalid (MOTO transactions only) |
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