Setting your default email program or email address

This information applies to MYOB AccountRight version 19. For later versions, see our help centre.

https://help.myob.com/wiki/x/1Qyc

ANSWER ID:35262

To email from AccountRight v19.6 and later, you need to have Microsoft Outlook 2007 - 2013 (32-bit) installed. For older AccountRight versions, you'll need Microsoft Outlook 2000-2007. If you don't use Microsoft Outlook, you can save your document as a PDF (Send To > Disk) then attach it to an email in your preferred email software.

To set Outlook as your default email program

AccountRight relies on Microsoft Outlook software being installed on your computer, and for it to be set as the default email program.

Simple MAPI apps such as the Mail app included with Windows 8 and 10, as well as 3rd party programs like Thunderbird and Windows Live Mail are not supported. Web based mail services such as Yahoo, Gmail and Hotmail are not compatible.

If using	Do this
Microsoft Outlook 2013 or 2010	Open Microsoft Outlook. Click the File tab. Click Options. Under Start up options, select the Make Outlook the default program for E-mail, Contacts, and Calendar checkbox.
Microsoft Outlook 2007	Open Microsoft Outlook. Go to the Tools menu and choose Options. Click the Other tab. Under General, select the Make Outlook the default program for E-mail, Contacts, and Calendar checkbox.

To set your default email address

If you have more than one email account set up in Outlook, emails will be sent from AccountRight using the default email address that’s selected in Outlook.

If using

Do this

Microsoft Outlook 2013 or 2010 (on a PC)

Open Microsoft Outlook.
Click the File tab.
Click Account Settings and then choose Account Settings from the list.
Select the email account you want to make the default account, and then click Set as Default. (If the option is greyed out, it means that the account you've selected is already the default account.)
Click the Data Files tab and again select the email address you want to use then click Set as Default.

Emails still being sent from the wrong address? If you re using Outlook 2010 or 2013, see if the issue posted on the Microsoft Support site applies to you, and what you can do to resolve it.

Microsoft Outlook 2007 (on a PC)

Open Microsoft Outlook.
Go to the Tools menu and choose Account Settings.
Select the email account you want to make the default account, and then click Set as Default. (If the option is greyed out, it means that the account you've selected is already the default account.)
Click the Data Files tab and again select the email address you want to use then click Set as Default.

Related topics

Fixing email issues

Child pages

ANSWER ID:35262

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