You are viewing an old version of this page. View the current version.
Compare with Current View Page History
Version 1 Next »
https://help.myob.com/wiki/x/4BCc
ANSWER ID:9229
If you're having trouble emailing from AccountRight v19 or AccountEdge, let's narrow down your issue:
- If you're getting an error, see our list of errors and solutions.
- If you need help setting up your default email program or email address, .
- If you need to know how to email, press F1 in your MYOB software to see the help.
- For anything else, check these other email issues
Email errors
Error | Solution |
This error occurs if a required Windows file is missing from your computer, which can occur when software is removed or upgraded. We've provided a tool and instructions to replace the missing file. Complete the following steps on the computer which is sending your emails:
If you need to undo the changes made by this tool, double-click the file CheckMAPI.VBS to run the tool again. You'll then have the option to restore your original Windows settings. |
|
This error can occur if your email program isn't compatible with your MYOB software (see the table above). If your email program is compatible, you can fix this error by . |
|
This is an Outlook security warning which means Outlook incorrectly thinks the email is suspicious. You know the email isn't suspicious, so it's fine to click Allow to send it. To prevent this warning you have 2 options:
Outlook 2010 or later
Outlook 2007
|
|
This error can be fixed by changing the properties of your AccountRight v19 shortcut (the icon you click to start AccountRight):
|
|
This error can occur if your email program isn't compatible with your MYOB software (see the table above). If your email program is compatible, this error can be caused by security software on your computer preventing the email from being sent. Try temporarily disabling security programs (antivirus, firewall, etc.) to see if they are the cause. This error can also be caused by a temporary PDF file on your computer which is preventing the document from being created and emailed. See for more information. |
|
This error can occur when emailing from AccountEdge when:
If you've confirmed the above don't apply to you, open the sample company file (Clearwater) and email something to yourself. If this is successful, it means AccountEdge's email functionality is fine, so the issue will be related to something in your company file, or the specific email you're trying to send. If the error persists, . |
|
This error can occur if your email program isn't compatible with your MYOB software (see the table above).
If your email program is compatible, this error can be caused by security software on your computer preventing the email from being sent. Try temporarily disabling security programs (antivirus, firewall, etc.) to see if they are the cause. This error can also be caused by a temporary PDF file on your computer which is preventing the document from being created and emailed. See for more information. |
Other email issues
Issue | Solution |
Pictures are missing from my emailed attachments | Make sure QuickTime is installed on your computer. See this support note for more information (Australia | New Zealand) |
Sent emails aren't appearing in my email program's Outbox or Sent Items folder | Check the default email program set up on your computer. See this support note for more information (Australia | New Zealand) |
A field is missing from my emailed attachment, but shows if the document is printed. | Customise the form and make the field slightly larger. See this support note for more information (Australia | New Zealand) |
PDFs are not being attached to my emails |
Security software might be interfering with the email being sent from your MYOB software to your email program. Try temporarily disabling security software (antivirus, firewall, etc.) to see if this identifies the program which might be interfering. You might need help from an IT person to resolve this issue. As a temporary workaround, you can re-send the email from your email program's Outbox or Sent Items folder, or save the document as a PDF file and use your email program to attach it to an email. To save a document as a PDF file from your MYOB software, display the document then click Send To and choose PDF. |
How to remove emails waiting to be sent (without sending them) |
Open the transaction and change the Delivery Status to Already Printed or Sent. If you have lots of emails waiting that you don't want to send, disconnect your computer from the internet, "send" the emails from your MYOB software, then delete them from your email program's Outbox. You can then reconnect your computer to the internet. |
I can't select a specific customer or supplier when emailing. |
Make sure the customer or supplier's card isn't set to Inactive (check on the Profile Tab of their card). Be aware thet customer statements can't be emailed if the customers outstanding balance is zero. Similarly, supplier remittance advices can't be emailed if the supplier accounts payable balance is zero. |
How do I set "To Be Emailed" as the default invoice delivery method for a customer? | You can set the Invoice Delivery preference on the Selling Details tab of the customer's card. |
Sent emails include an attachment called "Winmail.dat" |
If Outlook is set up to compose emails in Rich Text Format, Outlook will sometimes attach a file called "Winmail.dat" to your emails. To stop this, ensure Outlook is set up to compose emails in HTML or Plain Text. This setting is usually under the Mail settings in Outlook. In Outlook 2010 and later: File > Options > Mail > Compose messages In Outlook 2007: Tools > Options > Mail Format > Message Format |