Error: "Roll over failed" when performing year end routine in Tax 2018 in SQL environment

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Article ID: 30183005

ARTICLE LAST UPDATED: 2/06/2017 10:56:00 AM

In MYOB Tax you may experience the following error "Roll over failed" when performing the Tax 2018 year end routine in an SQL environment.

To resolve this error complete the following:

To verify if SQL Tax is installed

If you are using Accountants Office (AO) or Accountants Enterprise Series 6/8 you are running SQL Tax.

If you are using Accountants Enterprise (AE) to verify if you are using an SQL Tax, refer to KB 30059: How do I verify if SQL Tax is installed?

If you are using non SQL Tax, please DO NOT follow the instructions below. Refer to KB 24576858: Error: "Roll over failed" when executing the AE Tax 2018 year end routine in a non SQL environment

Backing up your data

AE Tax: KB 14987: How do I back up Accountants Enterprise Tax using System Release?

AE Tax Series 6/8: KB 29312: How do I back up AE Tax using Datasafe?

AO Tax: KB 33434: How do I back up the MYOB AE or AO database?

All users must close all MYOB applications. To ensure users have existed, run the following EPRESET routine applicable to your version of MYOB:

Users logged on may interfere with the roll over process.

Perform the data integrity check for 2017

For details refer to KB 34202: How do I perform an Integrity Check for Accountants Enterprise and Accountants Office Tax?

Reset Tax 2018 Files

For details refer to Resetting my 2018 Tax data files

Execute year end routine again

From System Release, start Tax 2018. The Year End Routine appears.
Follow the Year End Routine instructions as per the previous process. The Year End process completes. For detailed instructions on how to manually execute the Year End Routine, refer to KB 37336: How do I manually run the Year End Routine steps?

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Perform the data integrity check for 2017

Reset Tax 2018 Files

Execute year end routine again

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