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This information applies to MYOB AccountRight version 19. For later versions, see our help centre.
https://help.myob.com/wiki/x/dwOs
ANSWER ID:35262
To email from AccountRight v19.6 and later, you need to have Microsoft Outlook (32-bit) installed. For older AccountRight versions, you'll need Microsoft Outlook 2000-2007.
AccountRight v19 and Outlook 2016
An update is available (v19.11.2 Australia only) which provides compatibility with Outlook 2016 (32-bit). To check for updates, go to the Help menu and choose Updates and then Check for Updates.
If you don't use Microsoft Outlook, you can save your document as a PDF (Send To > Disk) then attach it to an email in your preferred email software.
If there's more than one email program on your computer, you need to set Outlook as the default. Similarly, if you have more than one email address set up in Outlook, you'll need to set which one is the default.
AccountRight relies on Microsoft Outlook being installed on your computer, and for it to be set as the default email program.
Simple MAPI apps such as the Mail app included with Windows 8 and 10, as well as 3rd party programs like Thunderbird and Windows Live Mail are not supported. Web based mail services such as Yahoo, Gmail and Hotmail are not compatible.
| If using | Do this |
| Microsoft Outlook 2010 or later |
|
| Microsoft Outlook 2007 |
|
If you have more than one email account set up in Outlook, emails will be sent from AccountRight using the default email address that’s selected in Outlook.
| If using | Do this |
| Microsoft Outlook 2013 or 2010 |
Emails still being sent from the wrong address? If you re using Outlook 2010 or 2013, see if the issue posted on the Microsoft Support site applies to you, and what you can do to resolve it. |
| Microsoft Outlook 2007 |
|
FAQs
AccountRight only supports Microsoft Outlook 2007 - 2013 (32-bit). If you usually send emails via a web email service, such as Gmail, you can most likely access and send those emails from Microsoft Outlook via IMAP or POP.
You'll need to refer to your email provider's instructions on how to access and send emails from Outlook, but here's some information that might help you out:
AccountRight v19 isn't currently compatible with Microsoft Outlook 2016. AccountRight v19 may stop working when attempting to send multiple emails through Outlook 2016.
We're investigating this issue as part of our Outlook 2016 compatibility testing.
Workaround
Send emails from AccountRight v19 one at a time or revert back to using Outlook 2007 - 2013 (32-bit).