Setting your default email program or email address

This information applies to MYOB AccountRight version 19. For later versions, see our help centre.

https://help.myob.com/wiki/x/DAK7

ANSWER ID:35262

AccountRight v19 sends emails through Microsoft Outlook (32-bit).

If there's more than one email program on your computer, you need to set Outlook as the default. Similarly, if you have more than one email address set up in Outlook, you'll need to set the default. This will then be the email address your AccountRight emails are sent from.

AccountRight v19 and Outlook 2016

In Australia, AccountRight v19.11.2 (and later) is compatible with Outlook 2016 (32-bit). To check your current version, go to the Help menu and choose About AccountRight. To check for updates, go to the Help menu and choose Updates and then Check for Updates.

Learn more about managing software updates.

If you're in New Zealand, contact us to discuss your options.

To set Outlook as your default email program

The Mail app included with Windows 8 and 10, as well as 3rd party programs like Thunderbird and Windows Live Mail are not supported by AccountRight. Web based mail services such as Yahoo, Gmail and Hotmail are also incompatible.

If using...	Do this...
Microsoft Outlook 2010 or later	Open Microsoft Outlook. Click the File tab. Click Options. Under Start up options, select the Make Outlook the default program for E-mail, Contacts, and Calendar checkbox.
Microsoft Outlook 2007	Open Microsoft Outlook. Go to the Tools menu and choose Options. Click the Other tab. Under General, select the Make Outlook the default program for E-mail, Contacts, and Calendar checkbox.

To set your default email address

If you have more than one email account set up in Outlook, emails will be sent from AccountRight using the default email address that’s selected in Outlook.

If using

Do this

Microsoft Outlook 2010 or later

Open Microsoft Outlook.
Click the File tab.
Click Account Settings and then choose Account Settings from the list.
Select the email account you want to make the default account, and then click Set as Default. (If the option is greyed out, it means that the account you've selected is already the default account.)
Click the Data Files tab and again select the email address you want to use then click Set as Default.

Emails still being sent from the wrong address? If you re using Outlook 2010 or 2013, see if the issue posted on the Microsoft Support site applies to you, and what you can do to resolve it.

Microsoft Outlook 2007

Open Microsoft Outlook.
Go to the Tools menu and choose Account Settings.
Select the email account you want to make the default account, and then click Set as Default. (If the option is greyed out, it means that the account you've selected is already the default account.)
Click the Data Files tab and again select the email address you want to use then click Set as Default.

Still having trouble?

Check the community forum for a solution or contact us.

FAQs

Which email programs can I use to send emails from AccountRight?

AccountRight only supports Microsoft Outlook 2007 - 2016 (32-bit). If you usually send emails via a web email service, such as Gmail, you can most likely access and send those emails from Microsoft Outlook via IMAP or POP.

You'll need to refer to your email provider's instructions on how to access and send emails from Outlook, but here's some information that might help you out:

Want to email directly from AccountRight without using Microsoft Outlook?

Upgrade to the new AccountRight! Learn more about the great emailing features in AccountRight 2016.

If you don't use Microsoft Outlook, you can save your document as a PDF (Send To > Disk) then attach it to an email in your preferred email software.

Related topics

Fixing email issues

Child pages

ANSWER ID:35262

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