PCI DSS compliance

When accepting payments from credit or debit cards, it’s important to know that customer personal information is handled as securely as possible.

That’s why MYOB, and our our partner gateway, PayCorp, strictly adhere to the Payment Card Industry Data Security Standards (PCI DSS) - a set of requirements that provides the highest amount of data security when processing customer payments and personal data.

PayCorp is certified as being PCI DSS v2 Level 1 compliant which is the benchmark for the provision of payment processing services to multi-national organisations and enterprises.

By using PayDirect Online, you’re telling your customers that you take data security seriously.

When we process your card payments, you can be certain of encrypted transmission of cardholder data, up-to-date network protection, and constant security monitoring. This means you can spend more time growing your business and less time worrying about data security.

Protecting against chargebacks and fraud  

Whether you trade online or offline, your business is always at risk of fraudulent transactions resulting from stolen credit cards or other buyer scams.

But don’t worry - here are a few things to look out for to protect your business and minimise the risk of customer disputes.   

• Is the buyer placing an unusually large order, or large quantities of orders in a short period of time?
• Are you receiving multiple orders to different buyers at the same address, or is the address from an unusual location?
• Can't contact the customer via phone or email?

What you can do if you think there's fraud

If you're suspicious of fraud, here's a few things you can do:

• Call the buyer and verify the order
• Search the internet for the buyer's name, shipping address, email address and phone number - keeping an eye on consistency between the information 

If you believe you've been the victim of fraud, contact the PayDirect Team on 1300 555 931.