To ensure your productivity reporting and productivity graphs are accurate, you need to verify that any non chargeable/unavailable job types are set up correctly.

1. Select Maintenance > Maintenance Map from the menu.
2. Click Job Type on the Tasks bar.
3. Click Job Type Templates. The Maintenance — Job Types page opens.

4. Check that any Job Types you want treated as Lost Time do not have ticks in the Chargeable, External or Included Time columns. Hours entered against Lost Time job types are removed from the hours available for productivity reports.

   If you deselect Included Time, you will be asked to confirm that you want the job type set as Lost Time for all existing jobs created using the Job Type.