Just these help pages, not phone support or the product itself
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Marking a Tax Notice for follow up
If you need to follow up on a tax notice for any reason, you can mark it for follow up.
You can use the filter or grouping to quickly find all the tax notices you need to follow up using the Tax notices page and the Status field.
To mark the tax notice for follow up
On the Tax notice details view:
Click Follow up in the Tasks bar.
A confirmation message displays.
Click Yes.
You can only mark tax notices for follow up if they have a status of Draft or In progress. If any of the selected tax notices have a with a different status, you will see a warning message and their status will not be updated.