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https://help.myob.com/wiki/x/9i2EAQ
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The MYOB OnTheGo Diagnostic Tool allows you to check your connection to MYOB OnTheGo and correct any issues that may arise.
There are a number of stages in the diagnostic tool:
Checking your MYOB OnTheGo service
Reading the lookup.xml file location
Loading database configurations from lookup.xml
Checking the database
Checking the web connections.