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This information applies to MYOB AccountRight version 19. For later versions, see our help centre.
https://help.myob.com/wiki/x/_YGyAQ
ANSWER ID:37526
The following error can occur when installing AccountRight v19:
This error means there's a corrupt file on your computer. To fix it, all you need to do is delete a specific folder. If you're installing AccountRight from a downloaded file, you'll also need to delete an additional folder.
- Simultaneously press the Windows
and E keys on your keyboard (the Windows key is between the Ctrl and Alt keys). The File Explorer window appears. - Navigate to the following folder:
C:\Program Files (x86)\InstallShield Installation Information
If the Program Files (x86) folder doesn't exist, navigate here instead:
C:\Program Files\InstallShield Installation Information - In the InstallShield Installation Information folder, identify the folder with the most recent date. To sort the folders in date order, click the Date Modified column heading.
- Right-click the folder with the most recent date and choose Delete.
- Click Yes to the confirmation message.
- If you're installing AccountRight from a downloaded file, complete the additional steps below. If you're installing AccountRight from a CD, insert the CD and follow the prompts to complete the installation.
If you're installing AccountRight from a downloaded file
Complete these additional steps:
- In the address bar at the top of the File Explorer window, type %localappdata% and press Enter on your keyboard.
- Double-click to open the Downloaded Installations folder.
- In the Downloaded Installations folder, identify the folder with the most recent date.
- Right-click the folder with the most recent date and choose Delete.
- Click Yes to the confirmation message.
You will now be able to successfully install AccountRight. To start the installation, right-click the downloaded file and choose Run as administrator.