Why are we doing this?

While our original intention was to have two distinct products, we found it easier to develop the two products concurrently, resulting in identical functionality. This led to a lot of market and customer confusion. To simplify the experience, we decided to combine the two products and discontinue MYOB Kounta.

What will happen with my account?

We will migrate all existing MYOB Kounta customers to Kounta between February and April 2018. This ensures our you can take advantage of Kounta’s 24/7 support, user experience updates, new features and products and as soon as possible. 

Will I have any interruption to my service?

Our goal is to make the migration process as seamless and possible; for many of our customers, the POS is the heart of the business, and they can't afford interruptions

Kounta will complete the account migration in the background. There will be no interruption to your service while this happens, but you may see slight changes to the look of their system (mostly around branding and colours).

You will only need to take action when prompted by Kounta via an in-product message or email. These actions are:

• Updating your password
• Providing Kounta with your billing details
• Confirming account details on a short phone call

How will I be billed?

Once a subscription is migrated, future invoices will come directly from Kounta. Kounta will bill you monthly through your chosen payment method.

I also have MYOB accounting software. Will there be any impact on my accounting subscription?

All other MYOB subscriptions will continue as normal.

Are there any changes to plans, features, and pricing?

For some clients, yes. Clients with a current Australian MYOB Kounta plan (introduced in 2016, and known as ‘Sell’, ‘Manage’, and ‘Extend’) won’t experience any changes. However, those in New Zealand with a MYOB Kounta plan may experience a small price change as they migrate.

As the older plans of 'Business' and 'Plus' are not available anymore, clients with these plans will be upgraded to a current plan. When possible, Kounta will try to keep the original prices, but those may be subject to change.

Will MYOB still provide support?

In February, support for all MYOB Kounta products should go directly to Kounta

Kounta support can be found here or by calling:

AU Support line +61 2 8599 2247
NZ Support line +64 09 887 8330

I have more questions. Who should I contact?

Feel free to contact Kounta support at 02 8599 2247 or your MYOB account manager at 1300 555 123 for more information on this change.