Just these help pages, not phone support or the product itself
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Accountants Enterprise only
The New item properties window allows you to create a new original items and to load items to it. This includes items that may not be recognised by your system.
There are three reasons why an item may not be recognised by your system:
the data files for a client are on a local disk of a network workstation
the client's data files have been restored from external source
there were no drive letters connected to the network location of the data at the time of the installation.
You have ownership of all items you create. Only you, or a user with a higher security level, can edit or delete your item properties.