Just these help pages, not phone support or the product itself
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Using the Office Index, Tax can sort client and return information for you. Enter a mask, up to 8 alphanumeric characters, to represent details of a client or return (such as type of return, new client, etc). Unused spaces can be blank. Tax will sort and group clients according to each of these characteristics.
Characters must be entered in the correct order (the same order each time), otherwise the sorting (and therefore reporting) is meaningless.
Example
This shows the office index set up to sort on these information types:
Position of Office index
Description of character
Examples of possible entries
1st
Partners
1 2 3 4
2nd
Managers
1 2 3
3rd
Type of return
I C T P
4th
New client this year
Y (Yes) N (No)
5th
Type of industry
W (Wage Earner) P (Primary Producer) M (Manufacturer)
6th
FBT
F
7th
Land Tax Client
L
8th
PAYG Tax Payer
P
So a new wage-earning client assigned to partner 1 and manager 2 for whom you are preparing an I return would have office index 12IYW.