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Get money in your pocket faster by notifying your customers to pay invoices that have been emailed to them. There are two ways to gently prod your customers in Essentials – invoice reminders and unpaid invoice summaries (coming soon).

You can turn reminders on for all customers then, if you like, turn it off for some customers. Or, you can turn on invoice reminders for selected customers.


Set up invoice reminders for all customers

Set up invoice reminders for all customers

Turn on invoice reminders for all of your customers. Here's how:

  1. Click your business name in the top-right corner then choose Invoice and quote settings.
  2. Click the Reminders tab.

  3. Click Reminders settings. The Reminders window appears.

  4. Select the option Send invoice reminders.

  5. Select the option All customers.

  6. Close the Reminders window.

Invoice reminders will now be sent to all customers. If you don't want to send reminders to some customers, you can turn off reminders for them in their customer record.

To turn off invoice reminders for all customers, repeat these steps and deselect the option Send invoice reminders.

Set up invoice reminders for selected customers

Set up invoice reminders for selected customers

You can send invoice reminders to specific customers. First, enable the reminders feature then turn on reminders for the individual customers.

  1. Click your business name in the top-right corner then choose Invoice and quote settings.
  2. Click the Reminders tab.

  3. Click Reminders settings. The Reminders window appears.

  4. Select the option Select customers.

  5. Close the Reminders window.

Once you've turned on this option, you'll need to manually turn reminders on for each customer in their customer record as shown in the next task.

Set up invoice reminders for a single customer

Set up invoice reminders for a single customer

  1. From the Contacts menu, choose View contacts.
  2. Click a contact.
  3. Click the Reminders settings tab.
  4. Select the option Send Invoice reminders to this customer.
  5. Close the Reminders window.
  6. Repeat these steps for other customers you'd like to send reminders to.

How do invoice reminders look to your customers?

When you enable invoice reminders, your customer will receive an email reminder:

    • 3 days before the invoice due date
    • 1 day after the due date, and
    • 1 fortnight after the due date

Here's what these emails will look like:

Summary of unpaid invoices (coming soon)

We're currently working on this feature so it's not available yet. Keep your eyes on this page to see when it goes live.

When you enable this feature, your customer will receive a list of their unpaid invoices in one place.