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https://help.myob.com/wiki/x/iQJMAw
- Have you upgraded to version 2020.5?
- Have you paid any Annual Leave to your employee’s recently?
We have identified an issue that occurs when MYOB Payroll is upgraded to 2020.5 and a backup of your data, created in version 2020.1, is then restored.
This causes all pay codes and the options Include in gross earnings for AWE and Include in gross earnings for OWP to be automatically unticked. The outcome of this issue could impact the rate at which Annual Leave (ANHL) is being paid. We recommend reviewing the setup of MYOB Payroll and taking the required action.
What are the default pay codes?
- ANHL – Annual Leave
- BER – Bereavement Leave
- EREL – ERA Education Leave
- LIEU – Alternative Holidays
- ORD – Ordinary Time
- ORD 1.5 – Time & a Half
- ORD2 – Double Time • SAL – Salary
- STAT - Public Holidays
- UNPDLV – Unpaid Leave
- UNPDLVEX – Extra Unpaid Leave
- YTDGR – Gross Earnings Year to Date
How do I know if I'm affected?
Review your MYOB Payroll data as follows to see if you're affected:
- Open MYOB Payroll.
- Go to the Maintenance command centre and click Maintain Pay Codes.
- Select a pay code, such as Ordinary Time.
- Check if the options Include in gross earnings for AWE and Include in gross earnings for OWP are selected.
- If the options are selected you're not affected by this issue and there's nothing more you need to do.
- If the options are deslected, continue with these steps.
- Go to the Prepare Pays command centre and click Enter Pay.
- Select a current employee.
- Click the Leave tab on the right-hand side. The Current Leave Due screen will show.
- Click the ellipsis button. The Leave Rate Calculation screen will show how the rate is being calculated.
- In the top-right, click the ellipsis button. This will show a breakdown of the gross earnings paid to the employee. If there are pays showing as zero dollars. Check the employees pay history.
- Go to the Maintenance command centre and click Maintain Employees.
- Select the same employee.
- Click the Pay History tab.
- Compare the Leave Rate Calculation screen with the employees Pay History.
- If the pay run is showing as zero on the previous screen but it's now showing a dollar amount in the Pay History, you're affected by this issue. See the resolution options below.
How do I resolve this issue?
If you've confirmed via the above steps that you're affected by this issue, you have 2 options to resolve it.
Option 1 - Restore the data and re-enter the effected pay runs |
You can now check the Leave Rate Calculation is showing the correct amounts.
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Option 2 - Take a backup and send the file to us for repair | This solution will require help from one of our Support Team specialists.
You can now check the Leave Rate Calculation is showing the correct amounts.
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