Cancelling your MYOB subscription

https://help.myob.com/wiki/x/LppnAw

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It'll be sad to see you go, but if you need to cancel your MYOB subscription we're here to help.

Maybe there's a better product for your business needs. Compare AccountRight and MYOB Essentials.

Before you go...

Download copies of any documents you have in your In tray
Save the data you need by exporting data or producing reports. At a minimum, you'll want the General ledger detail and the Balance Sheet report
If you're not sure what you should keep, check with an accounting advisor
(Australia only) if you use payroll, make sure you've paid all outstanding super payments
(Australia only) if you use payroll, finalise your Single Touch Payroll information. This ensures the ATO are notified that you'll no longer be submitting payroll information from MYOB
turn off any invoice reminders and unpaid invoice summaries.

If you request to cancel your subscription through My Account, we will contact you within 48 hours. Please note that we require 10 calendar days' notice before your next billing date to process your cancellation (please refer to the MYOB Business Terms of Use)
If you request a credit or refund through My Account, we will process your request within 5 business days.

Ready to go?

Log into My Account (myaccount.myob.com). You can also get there from within MYOB by clicking your business name and choosing My account.
Click Manage my product.
If required, click Go to product for the product you want to cancel.
Click Cancel subscription.
Read the displayed info and follow the prompts.

Need some help?

Ask MOCA on any help page. If MOCA can't help, you'll be guided to our other support options, including live chat. You can also submit a support request to get help from our support team.

FAQs

Can I resubscribe after cancelling my subscription?

You can resubscribe within 60 days of cancelling your subscription. This means you'll be able to continue using your MYOB business file without having to start a new one.

If it's been more than 60 days since you cancelled your subscription, you'll need to sign up for a new subscription and create a new business file. Contact us if you need help.

To resubscribe

In your MYOB business, click your business name and choose My account.
Click Manage my product.
Click Resubscribe now.
Review your subscription details, then click Confirm.

Your subscription is renewed straight away.

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