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This page lists current issues affecting MYOB Advanced Workforce Management, and how close we are to fixing them.

If you can't find your issue, contact us to report it.

 

Page last updated: 02 November 2022

DateIssueDescriptionWorkaround
StatusReference
26/10/2022Roster screen is not updatingAny saved changes made to the Roster screen is not updated to show.Clear cookies, especially cookies for advancedteam.myob.com, then perform a hard refresh by holding down Ctrl and the web browser's refresh button or the F5 key.Under investigationCE00032043
26/10/2022"View basic employees information" not showing list of employees

After ticking the "view basic employees information" tickbox in a custom permission group, users with that custom permission group may not see list of employees.

Assign the inbuilt Manager permission group to the required users.Under investigationCE00032047
26/10/2022Timesheet filters with a Pay Run Template not showing resultsAfter selecting a Pay Run Template in Timesheet Filters, timesheets of employees with that Pay Run Template may not appear in the results.Do not select any Pay Run Template in Timesheet Filters.Under investigation

CE00032046

21/10/2022Cannot create new system usersIn Manage System Users, you may get an "Unauthorized" error when you click Create new system user.Add system users by adding as a new employee.Under investigationCE00031969
17/10/2022Error when saving a shift over the change of daylight saving timeWhen you create an overnight shift over the change of daylight saving time, you may get an error "End time must be after start time".Separate into two shifts.Under investigationCE00031804
19/05/2022Partner and Administrator users cannot see Security settingsPartner and Administrator users have no access to Security tab in Company Settings.Contact MYOB Support to change MFA settings for any permission groups.Under investigationCE00027099

We'll populate this table as new known issues are reported.

Resolved issues
DateIssueDescriptionWorkaround
StatusReference
25/10/2022Error when importing timesheets

After importing timesheets from MYOB Advanced Workforce Management to MYOB Advanced Payroll, you may get the error below indicating the pay item details are missing.

Error: Missing data map(s). Please review Data Maps effective date fields.

Export the timesheet back to Excel, keep the pay item IDs but remove the pay item descriptions, save this Excel file then upload the updated Excel timesheet.Resolved in version 9.3.1 CE00032015
 25/08/2022Error when sending onboarding invitations.

When using the new onboarding workflows, users who do not have "Administrator" or "Manager with Payroll" permission get the error message "Invalid or inaccessible position ID", when they try to send an invitation.

This happens even if their permissions are set up correctly.

Either ask a user with "Administrator" or "Manager with Payroll" permission to send the invitation for you, or revert to legacy onboarding.Resolved in version 9.2CE00028957